FSAFEDS customer service handles user queries and concerns via the toll-free number 1-877-372-3337. For teletypewriter services, dial 1-866-353-8058 during office hours. International clients can seek FSAFEDS' help at 1-650-577-5294. The customer service team handles various issues, including account access, updating contribution questions, and tracking reimbursements. Those seeking clarification on eligible expenses and general program guidance can also call the FSAFEDS phone number.
Customers can use one of the three official emails to reach the agents for specific concerns. For accounting and billing, use finance@opm.gov for consultation. The FSAFEDS contact email foia@opm.gov is available for queries about the Freedom of Information Act. Those seeking to report security concerns can submit a request to responsibledisclosure@healthequity.com. If the issue is complex or requires you to share personal or sensitive details, send a letter to FSAFEDS at PO Box 14127, Lexington, Kentucky 40512-4127, United States.
The FSAFEDS Benefits Counsellors are available Monday through Friday from 9:00 AM to 9:00 PM Eastern Time. During these hours, users can reach FSAFEDS customer service via any means, and a quick response will be guaranteed. However, those who do not back their claims with additional context or proof might not get efficient assistance. Hence, explaining your concern in as much detail as possible is always best.
Users seeking online assistance can send a secure email to the company agents via their registered account on the FSAFEDS website. To do so, log in to your account and navigate the Contact Us section. Once there, select Secure Message Center to submit your queries directly to the customer service team. This process ensures the protection of your personal and account information. It is best for inquiries about your Health Care FSA, Limited Expense Health Care FSA, and Dependent Care FSA.
