Montgomery, Alabama
1 comment
Not resolved

TOOK MY CAR TO FIRESTONE AT 930 AM ON THURSDAY JUNE 23,2016 FOR A ALIGNMENT.THERE WAS NO COMMUNICATION OF WHAT WAS GOING ON, AT 200 PM I DECIDED TO CALL FIRESTONE TO SEE WHAT WAS GOING ON.

THEY TOLD ME THAT THEY HAVEN'T STARTED ON MY CAR, BUT I DID TELL THEM THAT I WOULD NEED MY CAR AT 400 PM TO GET TOO WORK. THEY INSURED ME THAT IT WOULD BE READY, STILL THERE WAS NO COMMUNICATION SO I GOES TO THE STORE MY CAR IS UP IN THE AIR AT 615 PM. THEN WHEN I GET THERE THEY TELL ME THEY COULDN'T ALIGNMENT, BECAUSE OF WHEEL BAND ON THE LEFT HAND SIDE. I TOLD THEM THAT THEY HAD MADE ME MISS A WHOLE DAY OF WORK AND KEPT MY CAR ALL DAY WITHOUT WITH NO WORK DONE ON IT.

I LEAVE AND I COME BACK AND PICK MY CAR UP DRIVE IT TOO WORK ON FRIDAY JUNE 24 2016. WHILE HEADING BACK HOME FROM WORK THAT AFTERNOON I HEARD A RUBBING NOISE LIKE ON THE RIGHT HAND SIDE THINKING I WAS HAVING A FLAT LOOKED UP AND SAW MY TIRE GOING DOWN THE STREET IN FRONT OF ME AND MY CAR HIT THE PAVEMENT. ROAD SIDE SERVICE CALLED ME A TOW ALL ABOUT TOWING AT 615 PM THEY ARRIVE AND TOOK MY CAR TOO FIRESTONE. THEY WAS CLOSING BUT MANAGER WAS STILL THERE HE HAD THEM TO STORE MY CAR INSIDE OF THE SHOP.

I THOUGHT SAT. JUNE 25 2016 I WOULD BE TOLD SOMETHING BUT STILL THERE WAS NO COMMUNICATION. MONDAY JUNE 27 2016 THEY CALLED BUT I HAD MISSED THE CALLED AND THEY LEFT A MESSAGE. I CALLED BACK AT 1115 AM AND DREW HOLSTER AND I TOLD HIM THAT I DIDN'T HAVE TRANSPORTATION TO WORK AND HE TOLD ME THAT HE WILL CALL THE CLAIM OFFICE TOO SEE ABOUT GETTING ME A RENTAL CAR AND HE WILL CALL ME BACK.

ITS NOW 630 PM AND I STILL HAVEN'T HEARD FROM ANYONE.

DO I NEED TOO CONTACT MY LAWYER ARE CAN I HAVE MY CAR FIX AND BACK ASAP.BECAUSE I DON'T HAVE TRANSPORTATION TO AND FROM MY JOB.

Review #873002 is a subjective opinion of a user.

1.0
Price Affordability
Product or Service Quality
Diversity of Products or Services
Customer service
Value for money
Website
Staff
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

Had an Experience with Friestone?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Troy, Missouri, United States #1266684

Wow. They really stuck it in deep and twisted it sideways. Sorry for the bad luck..

You May Also Like

Keystone Rv - 2012 Outback Fading Front cap Keystone Rv "Look at the attached pic. How embarrassing and it has Keystone's name on the front of the cap for negative advertising. Keystone won't replace the cap because they..." Read more Coachmen Rv - What did i get myself into Coachmen Rv "Nothing like the thrill of buying a new 2015 Coachman Mirada 35 LSF 1f66f5dy6foao4474, What a rotten experience we have been through' It all started with Collier RV in Rockford'..." Read more Never by a Forest River Forest River "NEVER BUY A FOREST RIVER PRODUCT!!! We purchased a new FR Rockwood 5th wheel in July 2015 it is now April 2016 and our unit has been in the dealer warranty..." Read more Henry Day Ford dropped our new truck! Henry Day Ford "Go anywhere but Henry Day Ford! We purchased a new 2013 F350 truck with service plan. We took it in for its 5000 mile service and were told the next..." Read more Bids Dot Com - Bids.com liars and scammers Bids Dot Com "Bids.com is a online auction platform, based here: 659 S Broadway Suite #813 Los Angeles, CA 90014 You can buy coins and bet on items and even cash. I have..." Read more Asurion - Home Depot appliance Extended Warranty is a scam Asurion " Today is June 23, 2017. I've been without a refrigerator since May 8. They keep sending different repair companies out here because they don't like the report of "it..." Read more GoodOrient - Good Customer service ~~~!!! GoodOrient "Dear Chris, Today my seals arrived. The Fedex was the best option. With my seals in hands I just can say that Im amazed! It is wonderful.(I dont have words..." Read more Maytag - NEVER IN LIFE AGAIN!!! Maytag "We recently purchased a home and bought the Maytag MSB26C6MDM Side-by-Side Refrigerator in October($1000). We moved into our new home in January and the merchandise was unboxed on 1/1/2017. Within..." Read more