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Contact Freshly Customer Service

Freshly Phone Numbers and Emails

Toll-Free Number:

  • (844) 373-7459
    Text
Call customer service
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Freshly Emails:

General Info
Media
Marketing Inquiries
support@freshly.com
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How to Contact Freshly?

Most Popular Number:

(844) 373-7459
Text
Total calls: 38 Issues resolved: 3 Last call: Jan 20, 2025
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PissedConsumer Reporter

A single toll-free number, 1-844-373-7459, is active to consult the company agent for all purposes. Users seeking general information and help or those with feedback and complaints can contact Freshly customer service for quick responses and an exceptional experience. Calling ensures efficient assistance in most cases. Yet, if the issue is complex or sensitive, it might not be the most feasible option. In such cases, users can visit the Freshly headquarters for in-person assistance.

Customers can use one of the three published emails for different purposes. Those with general queries and concerns can reach out via support@freshly.com between the Freshly hours. To seek information about the company's products and policies, write to info@freshly.com. Lastly, marketing@freshly.com is Freshly's email for media and marketing inquiries. When emailing the company agent, provide a clear subject line and elaborate on the concern as much as possible. That would help ensure effective responses.

The company is headquartered in the United States at 115 East 23rd St., New York, New York 1001. Freshly customer service handles user concerns at this address between business hours. Clients in Arizona can visit the company branch at 111 W Monroe St, Phoenix, Arizona 85003, for queries and concerns. For those in Maryland, 8704 Bollman Pl, Savage, Maryland 20763, is the address for the respective office. Consulting the business agents in person is best for critical and confidential issues. However, it is not the only safe means to relay such concerns. Users can also send a letter to P.O. Box 7215, Tempe, Arizona 85281, to seek better solutions to their problems without the risk of privacy breaches.

The company agents are available seven days a week between different hours. Users consulting from Friday to Monday can do so between 7:00 AM and 9:00 PM for efficient assistance. Freshly's hours of operation on Tuesday, Wednesday, and Thursday are between 7:00 AM and 10:00 PM. Outside these times, consumers seeking to relay a query or concern can email the agent. However, the response might only be within working hours. If a quick solution to a problem is needed, benefit from the featured information on the company website.

Freshly's website is the company's official online platform, featuring plenty of information about its products and policies. To reach the business agents via that, click Contact Us on its homepage to find the published emails, phone numbers, and self-help resources. Customers can also consult via Freshly's chat by clicking the relevant option on the website. Doing so between business hours will ensure efficient assistance and a seamless experience.

Freshly Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    86% phone 14% email
  • The best phone number to call Freshly is 8443737459.

  • The longest wait times are on Thursday, while the shortest are on Friday and Sunday.

  • People call Freshly mainly because of return/ replace, activation/ cancellation, shipping and delivery.

View full overview ›
PissedConsumer Club

Contact Information

Freshly Website:

Freshly Help Center:

Corporate Office Address:

Freshly Inc.
115 East 23rd St.
New York, New York 10010
United States

Other Info (opening hours):

Mailing Address:

P.O. Box 7215,

Tempe,

Arizona 85281


Locations:

111 W Monroe St,

Phoenix,

Arizona 85003


8704 Bollman Pl,

Savage,

Maryland 20763

More contact details

Freshly Rating Based on 4 Reviews

Rating details

2.6
more details
Reliability
Product or Service Quality
Exchange, Refund and Cancellation Policy
Turnaround Time

Rating stats

Rating trend

Summary of Freshly Customer Service Calls

38 TOTAL
CALLS
00:00 AVG CALL
DURATION
19% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Freshly?

Return/ Replace Question:

  • “Exachange products”
  • “Exchange”
  • “Price change”

Shipping and Delivery Question:

  • “I need to skip the May 2,2033 delivery”
  • “Didn't receive package”
  • “Delivery”

Activation/ Cancellation Question:

  • “Cancel prescription on October 5,22”
  • “Cancel my subscription”
  • “To cancel my shipment.”

Employment Question:

  • “Job purpose”

Product/ Service Question:

  • “I didn't order anything but an order went through and you charged me for it.”
  • “I didn't order anything”

Cards Question:

  • “There was a claim reversal on my credit card”

Refund Question:

  • “A refund from a never used gift card for my 90 year old dad”

Staff Question:

  • “To,stop,service”

Payments and Charges Question:

  • “How did I get this order? How was it paid for?”

Request for Information Question:

  • “Information”

Other Question:

  • “Want to add some tennis for next week”
  • “Make sure don't two order”
  • “Skip next 3 weeks of meals”

Compare Freshly Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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