French Connection Phone Numbers and Emails

Toll-Free Number:

  • (866) 932-3285
    Order Status Inquiries

Customer Service:

  • (212) 221-3157
    Hollis, NY
  • (866) 932-3285
    Order Status Inquiries
  • +44 179 278 4150
    International
  • +44 333 400 3284
    Retail Customer Service
  • +44 333 400 3285
    United Kingdom Only

French Connection Emails:

Customer Service
Store Enquiries, Web Order Enquiries
General Info
More phone numbers and emails Less phone numbers and emails

French Connection Contact Information

French Connection Website:

French Connection Online Chat:

Corporate Office Address:

French Connection
3rd Floor Matrix Beta Matrix Business Park
Swansea, Swansea SA6 8RE
United Kingdom

Other Info (opening hours):

Hours:

Monday - Friday: 9:00 am - 8:00 pm

Saturday: 10:00 am - 6:00 pm

Sunday: 10:00 am - 4:00 pm

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How to contact French Connection

Customers contact footwear and clothing companies’ customer service for reasons such as:
- Order issues
- Return/Exchange/Cancelation
- Refund
- Account
- Shipping/ Delivery
- Fraudulent activity
- Store reward and credit cards
- For the adequate resolution of the issue, you may be required to provide certain documents and information as discussed below.

Returns

Although the particular return, refund, and cancellation policies vary slightly from one company to another, there are some similarities in the procedures and documents required.

Generally, for the return of items bought online, you need to first contact the customer service representatives to get a pre-approval. During the call, you may be request to provide the following:
- a filled return form;
- photos of the items you are returning;
- screenshot or download of the order confirmation page.

Once you have been approved, they then send a shipping label that you attach to the product’s packaging when sending it back.

Other companies require that you send back the item(s) with the original packing slip while others provide a packing slip alongside the shipping label. If for any reason you do not have a packing slip, print the order confirmation email or fill return form and attach it to the return package.

For purchases made in an actual store, the items should be returned in the same store or a store within the country of purchase. The items being returned should be accompanied by the original purchase receipt.

Tracking orders

Most companies offer an online order tracking feature where you enter your order number and email address to find out whether your order has been dispatched. If you cannot find your order through the order tracker, call customer service with your order number.

You may be requested to produce the following:
- a purchase receipt;
- order confirmation (either use the order confirmation sent to your email or take a screenshot of the order details page from your logged-in account).

Billing issues

If you get billed twice or you notice an unauthorized charge, contact the company’s customer service with a copy of the transaction history.

Circle or highlight the wrong charge for easy identification by the customer service representative.

Fraudulent activity

The most commonly reported fraudulent activities on clothing and footwear e-commerce accounts are changes in the shipping address and unauthorized orders. If you notice any such fraudulent activities, it is paramount that you contact customer service immediately with evidence. Provide the following:

- proof of the fraudulent activity. For instance, you may take a screenshot of the changes or if you received an email notifying you of fraudulent activity, forward it to the customer representatives;
- proof of your identity e.g government-issued ID;
- proof of your address such as a recent bill;
- order details;
- order confirmation to facilitate cancellation of unauthorized orders.

Store reward and credit cards

When calling to apply for a store credit card, you will need to produce the following:
- an identification document e.g. ID, passport, or driver’s licenses;
- your social security number;
- proof of income or employment such as a recent salary stub.

Since there may be differences in the customer service procedures and document requirements from one footwear and clothing company to another, you must review the particular company’s help center for any specific requirements.

More information

French Connection Rating Based on 2 Reviews

Rating details

1.6
more details
Product or Service Quality
Value for money
Discounts and Special Offers
Customer service

Rating stats

Rating trend

Summary of French Connection Customer Service Calls

2 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call French Connection Customer Service?

Staff Question:

  • “Product service”

About

French Connection Return Policy
To read more: https://usa.frenchconnection.com/content/help/returns.htm
French Connection Delivery Policy
To read more: https://usa.frenchconnection.com/content/delivery/delivery.htm
French Connection Terms of Service
To read more: https://usa.frenchconnection.com/content/legal/terms-and-conditions.htm
French Connection Privacy Policy
Resetting The Client's password. The usa.frenchconnection.com website ('Site') is a French Connectionbased website and operates in accordance with the requirements of Website privacy laws which relates to the personal information The User of company services supply on the Site. The Site uses a security system that protects The User's information from unauthorised use. French Connection will not sell or distribute information about The Client as an individual or The User's personal usage of the Site without The Client's consent or unless required or permitted to do so by law. French Connection may disclose The Customer's personal information to third parties who perform functions on French Connection's' behalf such as shipping, fulfilling orders, processing payments, carrying out promotional services or data management. Website will only provide these companies with the information which they need to carry out their services and they will not be permitted to use the information for other purposes.
To read more: https://usa.frenchconnection.com/content/legal/privacy-policy.htm
Top French Connection Products

Jacket, Coat

French Connection Pros and Cons

Cons: Selling faulty goods and show utter discontent for customers

French Connection reviews and complaints

French Connection is ranked 766 out of 2349 in Footwear and Clothing category

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