Contact FreedomPay Customer Service

The company provides the following FreedomPay email address designed for written communication: techsupport@freedompay.com. Use this channel to request technical support. If your inquiry is related to legal matters, get in touch with a dedicated specialist at compliance@freedompay.com. In your message, add a brief description of your query and, if necessary, attach screenshots or other files to help the support manager resolve your concern more quickly.

Primary operations are performed by the company staff from the FreedomPay office located in the United States at 2929 Walnut Street, 14th Floor, Philadelphia, Pennsylvania 19104. You can send legal notices, contract documentation, mailed account records, or other official correspondence in paper format there. Clearly indicate the department or contact person, such as Legal or Customer Service, on the envelope to ensure proper handling.

The company does not publish specific FreedomPay customer service hours on its pages. However, we recommend that you contact the dedicated specialist during standard business times in Pennsylvania, namely between 9 a.m. and 5 p.m. EST on weekdays. If you need to know the exact hours of operation, ask the support manager about the actual schedule by email.

You can contact FreedomPay online through an online form. You’ll see this format of communication after clicking on “Get in touch” in the upper-right corner. First, you need to select the most relevant category: “Sales”, “Technical support”, “Member support”, “Events”, “Media relations”, or “Press release self-service hub”. Then, indicate your name, email address, telephone number, the company name, and a brief description of your query. Such a format of communication with the FreedomPay support manager is suitable if you wish to detail your inquiry and make it more personalized.