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Update by user Dec 08, 2021
I ended up reporting Freedom Phone charge as fraud.
Original review updated by user Dec 08, 2021
July 19: After listening to Eric's interview with John Solomon, ordered the Freedom Phone. Had issues with the order due to Freedom Phone website processing errors.
Charge posted to my credit card.
Since we had just sold our home, sent email asking for a ship date - did not want phone sent to an address we no longer lived.
Freedom Phone replied with a form letter describing chip shortage, a non-sequitar(?).
October 17, 18, 19:
Because of no response from Freedom Phone, I sensed my order was not entered or am dealing with fraud.
October 22: Provided the email chain showing the request from Freedom Phone to show the charge to my credit card for a Freedom Phone which I complied. Then, Freedom Phone requested me to do a "charge back" which I did not comply. A chargeback's purpose is for fraud and was not convinced this is fraud.
October 23 - November 2:
No response to my emails.
Contacted Texas Attorney General's office and opened a complaint for fraud. In order to complete the complaint I contacted Freedom Phone for a mailing address via Messenger which prompted you to contact me via email.
Contacted credit card company and reported fraud.
I gave FP chances to reply to my emails.
You chose not to until the Messenger contact mentioned earlier.
November 4 30:
FP sent two emails. Because of the complaints submitted on November 3, did not respond until Nov 30.
Requested FP to contact a manager or supervisor to explain the reason.
Requested FP to stop sending me emails unless they contain the confirmation you reimbursed the credit card company and I will close all the complaints issued thus far and discontinue further actions.
Replied to Alex that issue should be turned over to their internal investigations group.
I suspect fraud and lodged complaint with State Attorney General
User's recommendation: do not buy.
Monetary Loss: $470.
Preferred solution: Full refund.
Freedom Phone Cons: Did not receive it.
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