Freedom Mortgage Loan Refinance Review from Prunedale, California

137 of 534 Freedom Mortgage reviews

Currently trying to refinance with Freedom Mortgage and it's taking over 3 months.My husband and I have great credit, make very good money, have twice the necessary equity in our home, have never been late for a single payment and yet they are giving us the hardest time, looking for anything to nit pick at.

There is clearly an issue with this company. I wish we had gone with a local bank who could have had this loan done 2 months ago, but we've already paid $500.00 for the appraisal. They have been saying just 1 more week, every week for the past several months. I fear it will never end!

Dont walk, RUN away from this company!Ugh!

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Reason of review:
Poor customer service
Product or service
Freedom Mortgage Loan Refinance
Review category
Loans and Mortgages
review #862249
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137 of 534 Freedom Mortgage reviews
Anonymous

Jun 09, 2016 #1170861

Just as an fyi, just because you paid the $550 for the appraisal does not mean you cannot switch to a different lender. All they (Freedom) will have to do is transfer the appraisal to the new lender at your request. They will most likely need the request in writing.

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