Brisbane, Queensland
Featured on Facebook 100% full Not resolved

After a couple of months of normal use the cushions at the back of the couch sagged and became ugly, the couch became uncomfortable.I contacted Freedom Furniture and they sent someone to unzip the large cushions from the couch, open them up and fluff them for half an hour.

Related: Freedom Furniture - Springs gone in Epsom sofa

After 2 days the cushions sagged and became ugly and uncomfortable again. I rang Freedom to be told that they felt that unzipping the cushions every 3 days was 'reasonable maintenance' and if I wanted I could get some one else to put new stuffing in them, they weren't going to do it. The couch is under a year old, I was not warned that it would require so much maintenance.

I now have an ugly, expensive lump in my lounge and can only recommend that people be very careful about what they buy from Freedom Australia, or New Zealand.What you buy may not be what you get!

Review about: Couch.

I liked: Sofa i bought.

Review #606634 is a subjective opinion of a user.

PRODUCT OR SERVICE Freedom Furniture Sofa
Reason of Review / Monetary Loss Bad quality / $2000
Preferred solution The stuffing in the cushions replaced or my money back.

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