Freedom Furniture - Couch became ugly very quickly. Not what I was sold!

20 of 27 Freedom Furniture reviews

I bought a nice neat and tidy brown leather couch modelLatitude Sofa, RX Caramel.The cushions at the back, after the space of 2 weeks sagged to ugly sausage shapes, the sofa became ugly and uncomfortable.

Freedom sent the leather doctor who unzipped the cushions and spent an hour puffing them. With in 2 days they were ugly sausages again. Freedom said, 'yes, if you use it a lot it will require some maintenance'. It's a couch, it gets used everyday.

Do you find it acceptable to unzip large leather cushions and spend an hour puffing them everyday?

Freedom: 'the case is closed, so yes we do.You are welcome to follow this up outside the company' WARNING: Do not buy this couch, it becomes an ugly ducking with 2 months and FREEDOM couldn't care less!

This review is a subjective opinion of a user.
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Reason of review:
Bad quality
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
Leather Couch
Review category
Furniture and Decor
review #603677

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Had the same issue 1 Yes 1
20 of 27 Freedom Furniture reviews

Feb 09, 2016 #1109308

ours is much the same. very disappointing as whole point to buying a leather couch is that they last longer than fabric… supposedly!

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