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Contact Free Country Customer Service

Free Country Phone Numbers and Emails

Toll-Free Number:

  • (888) 779-1727
Call customer service
Send Message

Customer Service:

  • (212) 719-4596
  • (888) 232-4020

Free Country Emails:

Customer Service
Jobs/ Career
Sales/ Reservations
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Free Country Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Free Country Customer Service is rated at 2.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    75% phone 25% email
  • The best phone number to call Free Country is 8887791727. 54% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Wednesday, while the shortest are on Thursday.

  • People call Free Country mainly because of request for information, return/ replace, shipping and delivery.

View full overview ›

How to Contact Free Country?

Most Popular Number:

(888) 779-1727
Total calls: 21 Last call: Jul 19, 2025

Free Country customer service has its toll-free number at 888-779-1727. It enables customers to contact them with their issues and questions easily. From the information gathered, customer care contacts indicate that about 50% of customers use this Free Country phone number to contact the firm’s representatives to attend to their concerns, which include returns and replacements, shipping and delivery. Surprisingly, the time people spend waiting for their case to be heard depends on the day of the week, as Tuesday has the longest wait-time while Thursday has the shortest.

The basic means of communication with Free Country’s customer support is through the email customersupport@freecountry.com. Based on the customers’ responses, it was established that approximately 92% of the customers have used this email address to contact the company. It is used to receive emails from the customers whether to provide some information or when they want to do a return or exchange. It provides the customer with an easy method of contacting Free Country’s support team.

The postal address of the Free Country headquarters is 4 Bryant Park, 9th Fl., New York, NY 10018, USA. This physical address is the company’s headquarters where executives and staff are stationed to manage the business and drive the business, product design, and customer satisfaction strategies. The site is well-connected with the public means of transport and is located in the center of New York’s Manhattan, which makes it suitable for business proceedings, meetings, and collaborations.

The customer support service can be contacted through the Free Country live chat option that is available on the Free Country website and through which the customer can click on the help tab. Thereafter, the users will be taken to a chat box where they can enter their message and get help from a professional attendee immediately. Clients are able to engage with the firm during business hours through live chat option and get quick and efficient assistance in case they have any query or issues. This is an important real-time support that ensures that the customers can get appropriate answers.

PissedConsumer Club

Contact Information

Free Country Website:

Free Country Help Center:

Corporate Office Address:

Free Country Ltd.
4 Bryant Park, 9th Fl.
New York, New York 10018
United States

Other Info (opening hours):

Hours of Operation:

Monday - Friday: 10:00AM-5:00PM (EST)

More contact details

Free Country Rating Based on 5 Reviews

Rating details

2.8
more details
Delivery Service
Customer service
Website
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

Summary of Free Country Customer Service Calls

39 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Free Country?

Request for Information Question:

  • “Speak to a customer service representative.”
  • “Want to place an order”
  • “Question about swim wear”

Shipping and Delivery Question:

  • “Missing package just received. No longer need after waiting for months. Need to return and get refunded”
  • “Tracking”
  • “Placed order " 15mmAF2907p yesterday did not get tracking number”

Return/ Replace Question:

  • “Return”
  • “Exchange item”

Refund Question:

  • “Refund”
  • “U are a *** rip-off company I want a refund order 8287164”

Staff Question:

  • “Unable to contact customer service”

Product/ Service Question:

  • “Damaged return”

Cards Question:

  • “I ordered a jacket last week . I put iton my visa card never got a response to tell me when i would receive the jacket. Tried looking today they said i have nothing on order but they charged my credit card. What i going on.”

Other Question:

  • “Flaking interior of rain jacket.”
  • “Order problem”
  • “Ripped jacket”

Compare Free Country Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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