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Contact Franklin Institute Customer Service

How to Reach a Person at Franklin Institute

Verified Contact Information

Customer Service Number:

  • 1-215-448-1200
Call customer service
Send Message

Customer Service:

  • 1-215-448-1265
    Curatorial/historical Questions
  • 1-215-448-1130
    Development Office

Media:

  • 1-215-448-1152
    Press Inquiries

Franklin Institute Emails:

Customer Service
Media
Sales/ Reservations
Technical Support
Website Issues

How to Contact Franklin Institute?

Most Popular Number:

(215) 448-1200

The Franklin Institute's contact number, (215) 448-1200, is a customer service helpline available for quick consultation regarding general queries and concerns. Clients with curatorial or historical questions can obtain answers by calling (215) 448-1265. To reach the customer service team at the development office, dial (215) 448-1130 during working hours. Lastly, (215) 448-1152 is the Franklin Institute phone number for the press office. The company agents also handle various concerns over the phone, including ticket purchases, memberships, renewals, group reservations, event bookings, accessibility, guest services, educational programs, donations, and sponsorship support.

You can choose one of the six official email addresses to reach Franklin Institute customer service for various purposes. For curatorial questions, write to curatorial@fi.edu. Clients can also submit related queries and concerns to giving@fi.edu during business hours. To address any concerns or inquiries, you may contact the Guest Services Department via email at guestservices@fi.edu. The Franklin Institute's email address, membership@fi.edu, is available for sharing membership concerns with the relevant agent. Those seeking to contact the media department for information or assistance can write to socialmedia@fi.edu. Lastly, you can submit sales or reservation concerns to reservations@fi.edu during the Franklin Institute hours. However, it is essential to note that responses can take several hours or days, and sending multiple emails regarding the same issue can lead to further delays.

Consumers who want to consult the company's representatives in person are welcome to visit its headquarters at 222 North 20th Street, Philadelphia, Pennsylvania 19103, United States. The Franklin Institute's address is also open to receiving written correspondence. However, doing so is not recommended unless the matter is too complex to be addressed online. Those with general queries can receive quicker responses by calling or emailing the company agents during working hours.

Franklin Institute's customer service is available to assist clients with general admissions daily from 9:30 AM to 5:00 PM. However, the company offices are closed on several official holidays, including New Year's Day, Thanksgiving Day, and December 24th and 25th. Although an in-person consultation might not be an option on the mentioned days, you can reach out via online alternatives, such as email. As soon as the agents are available, they will review the request and respond with a solution to your problem.

The Franklin Institute website does not offer a general web form for direct online consultation with the company agents. However, it has several emails, helplines, and office addresses published on its Support page. Users can access these by clicking "Support" at the bottom of the homepage, and can submit a request for assistance during business hours. Consulting Franklin Institute customer service via Facebook, Instagram, and X is also an option for information and help. You can also follow the company on YouTube for regular updates by clicking the respective button on the same page.

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Contact Information

Franklin Institute Website:

Franklin Institute Help Center:

Corporate Office Address:

The Franklin Institute
222 North 20th Street
Philadelphia, Pennsylvania 19103
United States

Fax:

1.215.448.1235

Summary of Franklin Institute Customer Service Calls

1 TOTAL
CALL
00:23 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Franklin Institute?

Request for Information Question:

  • “To find out which permanent exhibits are closed for repairs”

About

Summary

Franklin Institute is a museum in Philadelphia named after American scientist and politician Benjamin Franklin. Franklin Institute is a also a place where Benjamin Franklin Memorial is located. This is one of the oldest scientific and educational centers in the United States. Franklin Institute was established in 1824. Franklin Institute offers a wide range of educational programs, exhibits, theaters (Franklin Theater, Planetarium and IMAX), attractions and events, Discovery Camp, Camp-In, and Museum Floor programs. Franklin Institute also has a store offering a great assortment of books and souvenirs. Every visitor can check for new event, exhibit or excursion online. Franklin Institute is the very place to have a good time.

Franklin Institute reviews and complaints

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