Hardy, Virginia
2 comments
Not resolved

Don't waste your money on this pool. The pool walls are crumbling, the water isn't kept clean, and 3/4 of the chairs are cracked and broken. What used to be a wonderful place to take a family has turned into your local hillbilly swimming hole, with an ever-increasing price. Furthermore, the pool is only open daily for June and July, with weekends in August, for the same cost of other pools that are open daily all summer. The pool management is rude and condescending, with no plans to fix the pool up for summer.

When I asked the current manager about these possible improvements, she suggested I take my family somewhere else. I'm including screenshots of our conversation.

Review about: Pool.

I liked: Snack bar, Penny dives.

I didn't like: Rude customer service, Dirty pool, Broken chairs, Broken tiles, Dirty bathrooms, Shortened hours, Poor value.

Review #582259 is a subjective opinion of a user.

1.0
Billing Practices
Customer service
Staff
Discounts and Special Offers
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Let the company propose a solution

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Anonymous
#1000187
Well I have been a member of this pool for almost 3 years and the owner and I are really good friends. I just have to say that the pool is perfectly fine the way it is and if you don't like it then do what she says and go somewhere else. She doesn't have to change it just because you don't like it. Other people really enjoy being at that pool. So honestly you need to really need to get over yourself. I love franklin acres swim club. Great food, nice people, everything is great so I don't know what this lady is talking about. So come on down and visit.
Anonymous
Redwood, Virginia, United States #996665
Me and my family just joined Franklin Acres Swim Club for the first time this summer. The club is open from Memorial day to Labor Day just like other pools we've attended. This person must have been looking for problems, because they have always been as nice as could be to us. I love the fact that there is no stock to buy, and it is never crowded. If you're looking for an affordable place to take your family in the summer, do yourself a favor and check this place out... you won't be disappointed

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