Not resolved

Frank showed up at my home after I waited two weeks for the service that his receptionist swore he was proficient in servicing a Canadian made Insta-Flame gas fireplace. After tinkering for about one hour with the unit, going out to his van for a smoke, he said the parts that needed replacing were obsolete because of the age of my fireplace. For $3000.00 he would take it off my hands and replace it. He decided he would also remove and take away an old hot water chimney from my roof. His receptionist was supposed to send me a picture of the new replacement fireplace. I waited 10 days without any heat in my house before calling them to ask where the email was! I was told he would call me that night.

I called Firefly Gas service when Frank didn't call. Firefly was at my house the next day, he replaced the parts and charged me under $400. By the way all parts are still being manufactured by Insta-Flame.

When I called the company back, I was told there was no deception and Frank would call that evening. I have not heard back yet. I wasted two weeks and $126.00 on this shoddy Fraser Valley business. In front of my picture of the now working fireplace are the replaced readily available parts!

I was left disappointed and cold by this company.

Review about: Fireplace Replacement.

Review #550377 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Tried to take a working fireplace and replace it with a new one for $3000.00 and steal my old one and a chimney. / $126
Preferred solution Full refund

Had an Experience with Frank Myers Heating Services?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Disappointed and Cold
Fraser Valley, British Columbia, Canada #905745
October 27, 2004
This issue has been resolved.
Frank never did return my calls. In a last ditch effort before small claims proceedings I phoned again and spoke with his receptionist / partner. Without apologizing and many excuses and even going as far as shutting down their Facebook page because I refused to remove this same post, my returned payment of $126.00 came in the mail.
Done deal. Avoid this company for fireplace services.
Darlene

You May Also Like

"I would like to join you in a class action against FAHW. The reason being is that they are falsely advertising what they say they cover. I closed on my house..." Read more
"I have had California Closets (CC) in my last three homes and was in love with them. Previously, I had only had them in my master closet, but now with..." Read more
"I hired Fakumoh Angbare to fix the air conditioner for my tenants out in Azusa, California. He came over and gave me the price and supposedly fixed it, however, my tenants..." Read more
"I just got my windows installed by Window World of Atlanta about a month ago. My windows are fogging. The funny thing is only the windows installed by Window World..." Read more
"Opened the package of wright brand bacon on APR.21 17 .To use and it looks like slimy snot on your product,tried cooking it and it has a vinegary smell to..." Read more
" I got coc 8 max base from my school friend.at sri Lankan rupies 2500 .so after month he change password .plz give back my account .plzz give me ecount..." Read more
"I worked as a front desk security officer for (Capital One) Sharebuilder for over two years. I am always on time and ready to work. I come to work with..." Read more
"First of all me and my husband went to Burger King because obviously we was Hungary after a LONG day. So we go to the Drive thru, first thing she..." Read more