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Contact Frank and Eileen Customer Service

How to Reach a Person at Frank and Eileen

Verified Contact Information

Customer Service Number:

  • 1-213-623-3031
Call Now
Send Message

Customer Service:

  • 1-212-475-4549
    Office in New York

Customer Service:

customercare@frankandeileen.com

Business Customer Service:

wholesale@frankandeileen.com
Wholesale Requests

Legal:

copyright@frankandeileen.com
Copyright Infringement Inquiries
hr@frankandeileen.com
Privacy Inquiries
legal@frankandeileen.com

Media:

press@frankandeileen.com
Press Inquiries
talent@frankandeileen.com
Talent

Frank and Eileen Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Frank and Eileen Phone Number
1 (213) 623-3031
Average Hold Time
00:01:22
Average Calls duration
3 minutes
Most Popular Frank and Eileen Email Address
customercare@frankandeileen.com
Frank and Eileen Live Agent Availability
11% of callers successfully reach a real person
Issue Resolution Rate
Low (29% reported full resolution)
View full overview

How to Contact Frank and Eileen?

The support number for Frank and Eileen customer service is (213) 623-3031. This is the telephone number of the specialists who can provide you with information about the clothes and specific offers. The other line for assistance is (212) 475-4549. This is the telephone number of the office in New York. You can use it to obtain support from managers or communicate with representatives from other departments.

The Frank and Eileen email address for business support is wholesale@frankandeileen.com. The business customer service team helps clients with information about services. If you are looking for commercial offers from the company, please send a letter with your preferred conditions to the inbox. The customer care team can be reached at customercare@frankandeileen.com. The legal department has the inbox legal@frankandeileen.com.

The Frank and Eileen address is 843 S. LA Street, Suite 500, Los Angeles, California 90014, United States. You can find several dealers and stores of the entity. To meet the leading specialists from core departments, visit the head office. You can send the letter to the Frank and Eileen headquarters to schedule a meeting, file claims, or submit complaints.

The Frank and Eileen website is the community with clothes examples, catalogs and other relevant details. You can get information about the refund process or exchange. Press the Returns & Exchanges icon to get more information about the costs and conditions. Customers can create accounts to send questions and use the Frank and Eileen live chat.

PissedConsumer Club

Contact Information

Frank and Eileen Website:

Frank and Eileen Help Center:

Corporate Office Address:

Frank and Eileen LLC
843 S. Los Angeles Street, Suite 500
Los Angeles, California 90014
United States

Other Info (opening hours):

Hours (PST):

Monday - Friday: 8:00am - 4:00pm


Other Location:

6 E 21st St floor 2

New York, NY 10010,

More contact details

How Customers Rate Frank and Eileen Support?

5.0 / 5
Good

Based on 38 calls to Frank and Eileen customer support through PissedConsumer.com and 1 survey response.

Total Calls
38
Avg Call Duration
03:09
Issues Resolved
29%

Why Customers Call Frank and Eileen?

Top Reasons of Customers Calls

  • Request for Information 29%
  • Activation/ Cancellation 16%
  • Shipping and Delivery 16%
  • Customer Inquiries & Issues 16%
  • Payments and Charges 10%
  • Return/ Replace 10%
  • Refund 3%

Request for Information

29%
  • "Question about my order placed yesterday"
  • "I need to speak with a customer service person for how to proceed with an unusual return and replace situation. Thank you!"
  • "Need help placing an order"

Activation/ Cancellation

16%
  • "To cancel an order that Shop just scooped it did not give me a chance to change my mind worst experience ever I deleted the so will never use shop again"
  • "Cancel an order"
  • "Unsubscribe"

Shipping and Delivery

16%
  • "I received the wrong order"
  • "sizing & return"
  • "Sending order to wrong address"

Customer Inquiries & Issues

16%
  • "What is the brand of the loafers model is wearing in some of the photos. Ye thank u"
  • "Placed and order on Saturday."
  • "Problem ordering"

Payments and Charges

10%
  • "Coupon"
  • "Credit card issue"

Return/ Replace

10%
  • "Having trouble with return"
  • "Return . I emailed a couple times. All that happened is that I was asked too many questions. It's a financial situation. That's all you need to know"
  • "Return problem"

Refund

3%
  • "Refund"

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
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The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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