Not resolved

FragranceNet was having a spin the wheel contest the wheel stopped on a free bottle of perfume, when I placed my order, there were no place for me to claim my winnings, I emailed the company explained everything to them, and informed them that I had a picture of my winning as well, they asked me to forward a copy of the picture, I did so in an email, they claim that the picture never came through, I immediately checked the email and the picture was attached, I then sent it (4) more times and followed up with a call, they asked me to forward the picture to PM@fragrancenet (Pam McCray) I did the women accused me of using the picture in the email on the 1st page of the promotion, no picture of such even existed, I sent a copy of the original email, in the email, the wheel is constantly spinning, there's no still picture of the wheel, she lied, they just don't want to honor my winnings, the company is running fraudulent promotions

Review #959134 is a subjective opinion of a user.

Customer service
Turnaround Time
Diversity of Products or Services
Advertised vs Delivered
Price Affordability
Product or Service Quality
Discounts and Special Offers
Value for money
PRODUCT OR SERVICE Fragrancenet Deal
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

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