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We swapped our old Pitney Bowes meter with a PostBase, to save on some costs, and now we have lessor's regret. We are having recurring problems with the sealer in particular.

Envelopes jam and mangle in it, unless you feed them in a specific way, which was never an issue with our PB meter. We were also told by the techs that we can't feed lightweight envelopes one would typically buy at a store, or envelopes with unusual flaps (like square-shaped flaps)! The PB meter never had issues with that. You cannot feed a stack of more than 1 to 1.5" high if you want to avoid jamming.

With the PB meter, you could feed a lot more at once. Finding the account on the display is not as easy as it was with the PB, but I'd say figuring out special delivery options is pretty easy. Unfortunately, the tape is not a continuously-feeding roll - you must feed small stacks of individual tapes. The roll tape used in the PB meter made it more convenient for large mailings requiring tapes.

However, the roll requires a cutting blade that has the potential to break (more moving parts can mean more problems), and it did on ours once in the last year we had it.

Service hasn't been stellar, but we haven't had the machine long enough to judge. Yet given a choice, we'd go back to the PB meter.

Reason of review: Bad quality.

Location: Cleveland, Ohio

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Fortunato Akt

Hello,

We are sorry to hear you are having such trouble with your FP product. Can you send us an email directly letting us know whether or not you are still having an issue? We will get one of our highly trained technicians to follow up with you, or a local FP Dealer.

Please email marketing@fp-usa.com

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