We reserved and prepaid a 4-door car but ended up to downgrade to a 2-door car.The manager agreed to give us $35 refund for the inconvenience.
But it was never honored. First they said we would get at return. Then the staff claimed the manager was not there when we returned the car, so we had to call them back after our trip. But no one ever answered the phone, nor return my message.
Made a claim at BBB, FOX never responded to the claim! What kind of business does not care about their reputation at all!
Such an dishonest business!Don't ever go to this place!
More Review Details
|Discounts and Special Offers|
|Diversity of Products or Services|
|Product or Service Quality|
What I liked
What I disliked
- Horrible customer service
- Their horrible customer service
- Ripped me off
- Not honoring their promise
- Reason of review:
- Poor customer service
- Preferred solution:
- Let the company propose a solution
- Monetary loss:
- Product or service
- Car Rental
- Review category
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