Founders Federal Credit Union Phone Numbers and Emails

Toll-Free Number:

  • (800) 845-1614
Send Message

Customer Service:

  • (800) 637-7728
    CURewards® Redemption
  • (855) 385-7977
    Insurance Services
  • (866) 739-7064
    Investment Services
  • (866) 207-7332
    Loss Control - Delinquent Loans
  • (800) 449-7728
    Lost or stolen Credit Card
  • (800) 328-9442
    Payment Protection Claims
  • (866) 820-6784
    Platinum and Preferred No Frills Credit Card Inquiries
  • (855) 687-1965
    Visa Signature Credit Card Inquiries
  • (800) 762-8758

Founders Federal Credit Union Emails:

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How to Contact Founders Federal Credit Union Customer Service?

Most Popular Number:

(800) 845-1614
Total calls: 68 Issue resolved: 1 Last call: Jan 3, 2024

What is the Founders Federal Credit Union Phone Number?

The Founders Federal Credit Union phone number for general inquiries is (800) 845-1614. When it comes to issues regarding credit or debit cards, the relevant number is (800) 682-6075. If you need help with online banking, the Founders Federal Credit Union online support can be reached at (800) 327-3328.

Please remember that the response time can vary depending on the nature of your issue. However, Founders Federal Credit Union aims to respond as swiftly as possible. The company's 24-hour customer service ensures you can get assistance any time of the day or night.

What is the Founders Federal Credit Union Customer Service Email Address?

Founders Federal Credit Union does not publicly share a direct email address for their customer service. However, they provide a secure messaging system through the Founders Online Account.

To send an email, log into your account, navigate to the "Messages" tab, and select the "New Message" option. From there, you can compose your message and send it to the customer service team.

Keep in mind that response times for email inquiries might be longer due to the secure nature of the process. Founders FCU phone number or live chat options are recommended for urgent requests.

What are the Founders Federal Credit Union's Hours of Operation?

Founders Federal Credit Union's hours of operation depend on the location of the branch and the day of the week. Generally, most branches are open from 8:30 AM to 5:00 PM Eastern Standard Time (EST) from Monday through Thursday and from 8:30 AM to 6:00 PM EST on Fridays.

However, these hours vary, and some branches also have Saturday hours. For the most accurate information, it's best to check the specific hours of your local branch on the Founders Federal Credit Union website.

How do I Contact Founders Federal Credit Union Support via My Account?

To contact Founders Federal Credit Union support via your online account, you'll need to log in to your Founders Online Account.

Once logged in, navigate to the "Messages" tab on the dashboard. Here, you can send a secure message directly to the customer service team. Click the "New Message" button, compose your inquiry or issue, and hit "Send."

While it might take longer to get a response than calling the Founders FCU phone number, you can rest assured that a service representative will review and answer your message.

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Contact Information

Founders Federal Credit Union Website:

Founders Federal Credit Union Help Center:

Corporate Office Address:

Founders Federal Credit Union
737 Plantation Road
Lancaster, South Carolina 29720
United States

Founders Federal Credit Union Rating Based on 2 Reviews

Rating details

4.6
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Billing Practices
Additional Fees
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Summary of Founders Federal Credit Union Customer Service Calls

148 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Founders Federal Credit Union?

Account Question:

  • “Had money taken from my account on 06/27/2023”
  • “Locked out of account”
  • “Account help”

Payments and Charges Question:

  • “To pay a bill. They cut my checking account off. And don't know why?”
  • “Your ATM stole my debit card”
  • “My Debit Card is not working”

Cards Question:

  • “Card double charged”
  • “Card is missing”
  • “Lost card”

Request for Information Question:

  • “To open a checking account”
  • “Checking account”
  • “Need to know how to pay credit card bill”

Product/ Service Question:

  • “System can't find my account”
  • “Pin not working”
  • “Loan information”

Activation/ Cancellation Question:

  • “Cancel a card”

Other Question:

  • “Online locked out”
  • “Change info”
  • “Traveling”

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