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Contact Founders Federal Credit Union Customer Service

How to Reach a Person at Founders Federal Credit Union

Verified Contact Information

Toll-Free Number:

  • 1-800-845-1614
Call Now
Send Message

Customer Service:

  • 1-800-637-7728
    CURewards® Redemption
  • 1-855-385-7977
    Insurance Services
  • 1-866-739-7064
    Investment Services
  • 1-866-207-7332
    Loss Control - Delinquent Loans
  • 1-800-449-7728
    Lost or stolen Credit Card
  • 1-800-328-9442
    Payment Protection Claims
  • 1-866-820-6784
    Platinum and Preferred No Frills Credit Card Inquiries
  • 1-855-687-1965
    Visa Signature Credit Card Inquiries
  • 1-800-762-8758

General Info:

info@foundersfcu.com

Jobs/ Career:

hr@foundersfcu.com

Founders Federal Credit Union Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Founders Federal Credit Union Phone Number
1 (800) 845-1614
Average Calls duration
1 minute
Most Popular Founders Federal Credit Union Email Address
info@foundersfcu.com
Issue Resolution Rate
Low (13% reported full resolution)
Founders Federal Credit Union Customer Service Rating
3 out of 5
Overall Customer Sentiment
Mostly neutral
View full overview

How to Contact Founders Federal Credit Union Customer Service?

The Founders Federal Credit Union phone number for general inquiries is (800) 845-1614. When it comes to issues regarding stolen or lost credit cards, the relevant number is (800) 449-7728. If you need help with investment services, the Founders Federal Credit Union online support can be reached at (866) 739-7064.

Please remember that the response time can vary depending on the nature of your issue. However, Founders Federal Credit Union aims to respond as swiftly as possible. The company's 24-hour customer service ensures you can get assistance any time of the day or night.

Founders Federal Credit Union does not publicly share a direct email address for their customer service. However, they provide a secure messaging system through the Founders Online Account.

To send an email, log into your account, navigate to the "Messages" tab, and select the "New Message" option. From there, you can compose your message and send it to the customer service team.

Keep in mind that response times for email inquiries might be longer due to the secure nature of the process. Founders FCU phone number or live chat options are recommended for urgent requests.

Founders Federal Credit Union's hours of operation depend on the location of the branch and the day of the week. Generally, most branches are open from 8:30 AM to 5:00 PM Eastern Standard Time (EST) from Monday through Thursday and from 8:30 AM to 6:00 PM EST on Fridays.

However, these hours vary, and some branches also have Saturday hours. For the most accurate information, it's best to check the specific hours of your local branch on the Founders Federal Credit Union website.

To contact Founders Federal Credit Union support via your online account, you'll need to log in to your Founders Online Account.

Once logged in, navigate to the "Messages" tab on the dashboard. Here, you can send a secure message directly to the customer service team. Click the "New Message" button, compose your inquiry or issue, and hit "Send."

While it might take longer to get a response than calling the Founders FCU phone number, you can rest assured that a service representative will review and answer your message.

PissedConsumer Club

Contact Information

Founders Federal Credit Union Website:

Founders Federal Credit Union Help Center:

Corporate Office Address:

Founders Federal Credit Union
737 Plantation Road
Lancaster, South Carolina 29720
United States

How Customers Rate Founders Federal Credit Union Support?

3.0 / 5
Needs improvement

Based on 162 calls to Founders Federal Credit Union customer support through PissedConsumer.com and 1 survey response.

Total Calls
162
Avg Call Duration
00:49
Issues Resolved
13%

Why Customers Call Founders Federal Credit Union?

Top Reasons of Customers Calls

  • Account 28%
  • Payments and Charges 20%
  • Customer Inquiries & Issues 15%
  • Cards 13%
  • Request for Information 9%
  • Product/ Service 6%
  • Return/ Replace 3%
  • Activation/ Cancellation 2%
  • Shipping and Delivery 1%
  • Staff 1%
  • Website/ Application 1%

Account

28%
  • "Check balance"
  • "My account balances"
  • "Account"

Payments and Charges

20%
  • "Money missing from my account!¿?!"
  • "Payment"
  • "To pay a bill. They cut my checking account off. And don't know why?"

Customer Inquiries & Issues

15%
  • "Following up on civil paper"
  • "Traveling"
  • "Frud"

Cards

13%
  • "Card not working"
  • "card double charged"
  • "Card is missing"

Request for Information

9%
  • "To open a checking account"
  • "checking account"
  • "Need to know how to pay credit card bill"

Product/ Service

6%
  • "System can't find my account"
  • "Pin not working"
  • "Loan information"

Return/ Replace

3%
  • "Change info"
  • "Change device"

Activation/ Cancellation

2%
  • "To cancel my debit card"
  • "Cancel a card"

Shipping and Delivery

1%
  • "Asking about different locations same corporations"

Staff

1%
  • "Customer service"

Website/ Application

1%
  • "Online app lock out"

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Frequently Asked Questions

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The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

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