Forever 21 - Deceitful company

35 of 295 Forever 21 reviews

i cannot wear polyester or synthetic clothing so i only purchase went through page after page of items online until i finally found a t-shirt that said 98% cotton 2% spandex.

when i received the order, i checked the label as it didn't appear to be cotton and i see it is in fact 90% polyester 10% rayon. as this is only due to their error, not mine i wanted them to give me a pre paid return shipping label and to issue a refund. they refused saying they would only reimburse me once they received the item. i don't feel that it's right to make me lay out more money when had they listed the item correctly, i would never had made the purchase.

this is a terrible business.pictured below is the item online showing the incorrect fabric content as well as the actual label showing the real material used.

This review is a subjective opinion of a user.
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Delivery Service
Product or Service Quality
Exchange, Refund and Cancellation Policy
Value for money
Price Affordability
Advertised vs Delivered
Diversity of Products or Services
Discounts and Special Offers
Customer service

Reason of review:
Not as described
Preferred solution:
Full refund
Monetary loss:
Product or service
Forever 21 Online Order
Review category
Footwear and Clothing
review #880624

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35 of 295 Forever 21 reviews

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