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Contact Ford UK Customer Service

Ford UK Phone Numbers and Emails

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Customer Service:

  • +44 203 564 4444 ext 2
    Accident Management
  • +44 203 564 4444 ext 5
    Credit, Lease and Insure
  • +44 203 564 4444 ext 4
    Customer Relationship Centre
  • +44 345 712 5490
    Ford Credit
  • +44 345 723 2323
    Ford Fleet
  • +44 333 264 9976
    Ford Insure
  • +44 344 600 1405
    Ford Lease
  • +44 345 266 1231
    Ford Money
  • +44 345 604 0019
    Ford Motability
  • +44 870 241 6726
    Ford Protect
  • +44 127 725 4745
    FordPass
  • +44 203 564 4444 ext 6
    Mach-E Vehicle Support
  • +44 203 564 4444 ext 1
    Roadside Assistance (Excluding Charging)
  • +3 342 629 8781
    Roadside Assistance (Outside the UK)
  • +44 132 730 5232
    Training - Henry Ford Academy

General Info:

  • +44 203 564 4444

Investors/ Franchising:

  • (313) 845-8540

Sales/ Reservations:

  • +44 203 564 4444 ext 3
    Mach-E Online Sales Enquiries
  • +44 127 725 2888
    Military and Tax-Free Sales

Ford UK Emails:

Complaints/ Feedback
Customer Service
Commercial Vehicles Service Centre, Customer Relationship Centre, Ford Britain Trust, Ford Fleet, Ford Lease, Ford Motability, Ford Online Shop, FordPass
General Info
Ford Lease, Ford Online Shop, Global Modern Slavery Statement, Sustainability
Legal
Ford Fleet Management
Sales/ Reservations
Mach-E Online Sales Enquiries, Military and Tax-Free Sales
hfacad@ford.com
Training - Henry Ford Academy
fordir@ford.com
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How to Contact Ford UK?

author avatar
PissedConsumer Reporter
How to Contact Ford UK?

Ford UK customer service phone number is +44-203-564-4444, ext 2. This is the line for accident management. If you have questions about credit, lease and insurance, please call +44-203-564-4444, ext 5. To get connected with the Customer Relationship Centre, dial +44-203-564-4444, ext 4.
If you choose to call Ford UK customer service on Monday, be ready for long wait times. The best days for reaching out to the company via phone are Wednesday and Thursday.

If you don’t like calling, consider contacting the company via email. Ford UK email address for complaints and feedback is custrel@frod.com. To get general information about the company and its services, send an email to info@fordlease.co.uk (for lease inquiries) or info@ford-store.co.uk (for inquiries about Ford online shop). To contact the Customer Relations Center, please shoot a note at ukcrc1@ford.com.

The company is headquartered in Essex. Ford UK address for the main office is Ford Motor Company Limited, Arterial Road, Laindon, Essex SS15 6EE, United Kingdom. If you seek to contact the company offline, please send your correspondence via regular mail to this address. The mailing address for privacy inquiries is P.O. Box 616, Hull, HU9 9PR.

Ford UK customer support operates Monday through Friday from 8.30 am to 9 pm. On Saturday, support agents are available from 9 am to 7.30 pm. The military and tax-free sales department operates Monday through Friday between 8 am to 4.30 pm. The schedule may vary and have holiday exceptions.

To contact the company via Ford UK live chat, click the “Support” button at the top of the page. Then, click the “Help” button in the lower right corner of the page and choose “Live Chat” option. Ana available support agent will join the chat to assist you. Ford UK live chat operates Monday through Friday from 8.30 am to 9 pm and from 9 am to 7.30 pm on Saturday.

Ford UK Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by email.

    Source Distribution
    42% phone 58% email
  • The best email to contact Ford UK is custrel@ford.com. 58% of customers use this email address to address their issues and concerns.

  • The best phone number to call Ford UK is 4420356444442. 58% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Saturday.

View full overview ›
PissedConsumer Club

Contact Information

Ford UK Website:

Ford UK Help Center:

Corporate Office Address:

Ford Motor Company Limited
Arterial Road
Laindon, Essex SS15 6EE
United Kingdom

Other Info (opening hours):

Privacy Enquiry

P.O. Box 616

Hull, HU9 9PR


Other Locations:

Ford Customer Relationship Centre

Royal Oak Way South

Daventry, Northamptonshire

NN11 8NT


Ford Insure

Ty Admiral, David St.

Cardiff CF10 2AA


Ford Money

P.O. Box 871

Wallsend NE28 5BT

More contact details

Ford UK Rating Based on 7 Reviews

Rating details

1.4
more details
Website
Diversity of Products or Services
Price Affordability
Value for money

Rating stats

Rating trend

Summary of Ford UK Customer Service Calls

26 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ford UK?

Product/ Service Question:

  • “Complaint regarding faulty gearbox”
  • “I have a broken down van Transit Custom 2019 with 35600 miles”
  • “Complaint”

Account Question:

  • “Need Colour code”

Staff Question:

  • “Comfortable fordsafter service”

Request for Information Question:

  • “Question about my service cost”

Other Question:

  • “Kuga call back”
  • “Wipers gone mad”
  • “Survey”

Compare Ford UK Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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