Fonterra customer service number is +649-374-9000. The agent answering your call will either help you or transfer your call to someone who can assist immediately. If you are from the media, call +642-150-7072. The recommended hours to call are 8 AM to 6 PM NZST. If you are unable to contact the company’s support team you can do so via other channels of communication.
Legal-related and privacy inquiries must be brought to the attention of customer service by sending an email to privacy.officer@fonterra.com. The Fonterra email address for media and other inquiries is communications@fonterra.com. When you send an email, elaborate on the concern to assist customer care and provide the right advice and solutions. Expect a response within 2 to 3 working days. There is no general customer service email address.
The Fonterra website is apart from all the information on the website, which is the channel to contact customer service online. Go to the website and click on "Contact Us." You can browse the FAQs section and will most probably find answers to most of your general questions. All the contact numbers for the various locations are also available. You can also follow the company on Twitter, LinkedIn, Facebook, Instagram, and YouTube.
The Fonterra headquarters is at the Fonterra corporate office address, Fonterra, Fonterra Centre, 109 Fanshawe Street, Auckland, Auckland 1010, New Zealand. Another office address is Wood 1, Quezon City, National Capital Region, PH. The mailing address is Private Bag 92032, Auckland 1142. These addresses can also be used to send mails to the Fonterra customer service team for issues that need physical documents. Also, to visit one of these addresses, the customers are recommended to first book an appointment and fix a meeting with the company’s agent.
