0 comments
Not resolved

In summary, my experience with Flos lighting products leads me to conclude that Flos sells substandard products that are promoted by marketing hype and refuses to honor the warranty when products are defective.

I bought a Flos All Light Wall Sconce. Flos advertises this fixture as being suitable for outdoor use. I bought the fixture and installed it outdoors. When I bought the All Light, it was opal white in color. In less than one year, while the All Light was still under the Flos warranty, the fixture had yellowed from exposure to the sun (from the photo of the fixture you can see where the fixture yellowed versus the covered portions of the fixture that remained white). When I contacted Flos to request a replacement, Flos refused to provide one unless I paid $242.50. Of course, I refused; I had used the All Light in a manner that was consistent with the way that Flos advertised the fixture, and under terms of the warranty, they should have replaced the defective fixture. But Flos refused to do so.

Furthermore, the Flos attorney wrote to me and threatened me with litigation if I "besmirch Flos' good name on the internet, or otherwise". In other words, the Flos attorney has threatened to sue me if I wrote about my experience with Flos on this, or other, forums.

Each person can make their own decisions about whether they want to deal with companies like Flos, but my review of the Flos All Light is that it was made using polycarbonate. As I have come to learn from this experience, the problem with polycarbonate materials is that they tend to yellow from exposure to UV. Now, maybe Flos didn't know about this tendency, but from what I have seen, the tendency of polycarbonate materials to yellow from exposure to UV is a phenomenon that has been known since at least the 1980's, so it is hard for me to believe that a company like Flos would not know about this fact. But maybe they truly didn't; in which case, one can only wonder about the competence of the people at Flos the next time they want to spend thousands of dollars on a Flos lighting fixture.

Review about: Lighting Products.

Review #431487 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not specified / $600
Preferred solution Not specified

Had an Experience with Flos?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

Eagle Carports - Review in Construction category Eagle Carports "I AM GOING THRU THE WORSE TIME IN MY LIFE AND EAGLE CARPORT HAS MADE IT WORSE TEN FOLD AND IT ISNT THE FACT THEY MADE MISTAKES BUT THEY DID..." Read more Review about Eagle Carports Rv Carpot from Piney Point Village, Texas Eagle Carports "Had a 16' X 36' installed. Less than 3 months, roof started to rust. They said that they don't warranty carports that big. I paid nearly 3 thousand dollars for..." Read more Park Cabins By Jack London - Park Cabins Inc.- paid 50% down in July 2016 and still no cabin Park Cabins By Jack London "In July 2016 I put a 50% deposit on a park model cabin and was informed that the cabin I was buying was partially complete from another order that fell..." Read more Mcc And Associates - Nar Mac Construction Company Inc 2500 Sq Ft Dental Office Review Mcc And Associates "Nar Mar Construction Company, Inc - Formerly McAnally Construction Company and MCC & Associates Inc. of Rockwall, TX owned by Shannon McAnally, Megan McAnally, John McAnally, Keith McAnally, Cindy McAnally,..." Read more Netspend - Gave away my money Netspend "I reported my card lost on June 19th and ordered a new card as reflected in the first image. Then, June 24th the next image shows I had NO active..." Read more Mark Medical Care - Deceptive Doctor Mark Medical Care "This doctor is misleading, nasty and deceptive. He is a radiologist who went to school in Mexico and now he is using second-hand lasers on his hispanic customers. Beware of..." Read more Fidelity National Home Warranty - Emergencies don't exist with Fidelity.. They admitted to shortage of Technicians in Sacramento Fidelity National Home Warranty "VERY DISHONEST COMPANY. I had an emergency at my property because the first technician knew the drainage pipe was clogged on HVAC unit on a initial service call that he..." Read more Jollibee - Coke float na punongpuno ng yelo pero less coke Jollibee "Kumain kami ng husband ko sa jollibee-tanay rizal branch, nag order ako ng two pcs chicken at upgrade ko ung drink into coke float, sabi ko pa nga sa crew..." Read more