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Contact Flor Customer Service

How to Reach a Person at Flor

Verified Contact Information

Toll-Free Number:

  • 1-866-952-4093
Call Now
Send Message
  • 1-866-281-3567

Customer Service:

support@flor.com

Media:

publicrelations@flor.com

Flor Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Flor Phone Number
1 (866) 952-4093
Average Calls duration
1 minute
Most Popular Flor Email Address
support@flor.com
Issue Resolution Rate
Low (13% reported full resolution)
Contact Method Distribution
90% phone, 10% email
Common Reasons for Contact
Return/ replace, account, payments and charges
View full overview

How to Contact Flor?

Flor customer service offers two toll-free service numbers for customer assistance. 1-866-952-4093 and 1-866-281-3567 are the primary Flor phone numbers for customers' inquiries regarding shipping, using Affirm for payments, accessing the digital catalog, product inquiries, gift cards, the return and recycling program, warranties, order tracking, and shipping. The Flor customer service numbers act on immediate concerns and change or modify orders for effective and personalized service.

The primary Flor email address for customer service is support@flor.com. Customers may use the Flor email address for general inquiries, and they are expected to take 2-3 business days before a reply. However, customers are recommended to call the Flor customer care team directly using their toll-free numbers for urgent matters like order modifications or cancellations. Apart from emailing Flor, she encourages clients to visit their FAQs to see if their questions are already provided and answered, which could easily solve the issue without waiting for someone to return. To make inquiries, partnerships, collaborations, or charitable requests, the Flor email address is publicrelations@flor.com.

Flor's head office is at 1280 West Peachtree St NW, Atlanta, GA 30309, USA. It can be concluded that Flor addresses work as headquarters to the firm. Besides its head offices, Flor operates a returns section at 1500 Orchard Hill Road, LaGrange, GA 30240, USA. These locations ensure easy and timely product returns in Flor's operations to ensure smooth corporation performance. This address can also be used to mail official documents. However, it takes longer time for resolution than any other modes of communication.

Flor customer service is available Monday through Friday between 10:00 AM and 6:00 PM ET. During these Flor service hours, customers can reach the company for general inquiries, changes to an order, or cancellations. A reply will be made the following business day for inquiries submitted after business hours. Flor guarantees timely and efficient communication and allows access to support within a timeframe.

The official Flor website helps customers get to the appropriate phone numbers and email addresses for any issue or query using a section called "Contact Us." The Flor website site further allows users to log into their account or create an account to get personalized support. The Flor website also offers free self-help online resources in case some minor issues arise so customers can solve those problems independently. The Flor customer service has social media accounts on Instagram, Pinterest, and Facebook, where customer engagement and updates are available. The Flor website features ensure there are multiple means of communicating with Flor about support or information.

PissedConsumer Club

Contact Information

Flor Website:

Flor Help Center:

Corporate Office Address:

Flor
1280 West Peachtree St NW
Atlanta, Georgia 30309
United States

Other Info (opening hours):

Hours:

Monday - Friday: 10:00 am - 6:00 pm ET


Additional Address:


Flor

Attn: Returns Department

1500 Orchard Hill Road

LaGrange, GA 30240, US

More contact details

Why Customers Call Flor?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 33%
  • Payments and Charges 21%
  • Return/ Replace 12%
  • Account 10%
  • Activation/ Cancellation 8%
  • Shipping and Delivery 6%
  • Product/ Service 6%
  • Refund 2%
  • Staff 2%
  • Request for Information 2%

Customer Inquiries & Issues

33%
  • "My order"
  • "Didn't receive my order number"
  • "Need rush order on gown"

Payments and Charges

21%
  • "Haven't receive my order. I paid $183.90 on February12, 2025"
  • "Payment"
  • "Been billed twice"

Return/ Replace

12%
  • "Need where to send returns"
  • "Return"
  • "Need too return"

Account

10%
  • "Incorrect subscription"
  • "Account issues"
  • "I have a subscription with yall but it saying i need pro"

Activation/ Cancellation

8%
  • "I won't to cancel my order"
  • "Cancel subscription"
  • "Cancelation"

Shipping and Delivery

6%
  • "Tracking dress"
  • "Never received an email on order placed"
  • "Delivery"

Product/ Service

6%
  • "Complaint"
  • "Can not connect"
  • "Purchase race coverage"

Refund

2%
  • "Need a refund back for too raceing they lied said it was 12.50 a month charged me 160 I want it all back"

Staff

2%
  • "Customer service please"

Request for Information

2%
  • "Checking on a long pink dress that I ordered"

About

Summary

FLOR is a part of Interface, Inc. It is an American carpet manufacturer. Company is headquartered in Chicago and started its business in 2002. Company produces rugs, runners or wall-to-wall designs in any colors, styles and designs. FLOR manufactures 19.7 inch carpet squares. Using these squares, customers with help of designer can creat unique and outstanding picture on the floor. Any floor covering from this company can be customized. FLOR uses special FLORdots â„¢ technology that allows easily remove any padding, glue, nails and other trash. FLOR is a part of Mission Zero in frame of which company makes everything possible to protect the environment.

Flor reviews and complaints

Flor is ranked 9 out of 155 in Carpets, Rugs and Mats category

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The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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