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Contact Flor Customer Service

Flor Phone Numbers and Emails

Toll-Free Number:

  • (866) 952-4093
Call customer service
Send Message
  • (866) 281-3567

Flor Emails:

Customer Service
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How to Contact Flor?

Most Popular Number:

(866) 952-4093
Total calls: 61 Issues resolved: 3 Last call: Apr 15, 2025
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PissedConsumer Reporter

Flor customer service offers two toll-free service numbers for customer assistance. 1-866-952-4093 and 1-866-281-3567 are the primary Flor phone numbers for customers' inquiries regarding shipping, using Affirm for payments, accessing the digital catalog, product inquiries, gift cards, the return and recycling program, warranties, order tracking, and shipping. The Flor customer service numbers act on immediate concerns and change or modify orders for effective and personalized service.

The primary Flor email address for customer service is support@flor.com. Customers may use the Flor email address for general inquiries, and they are expected to take 2-3 business days before a reply. However, customers are recommended to call the Flor customer care team directly using their toll-free numbers for urgent matters like order modifications or cancellations. Apart from emailing Flor, she encourages clients to visit their FAQs to see if their questions are already provided and answered, which could easily solve the issue without waiting for someone to return. To make inquiries, partnerships, collaborations, or charitable requests, the Flor email address is publicrelations@flor.com.

Flor's head office is at 1280 West Peachtree St NW, Atlanta, GA 30309, USA. It can be concluded that Flor addresses work as headquarters to the firm. Besides its head offices, Flor operates a returns section at 1500 Orchard Hill Road, LaGrange, GA 30240, USA. These locations ensure easy and timely product returns in Flor's operations to ensure smooth corporation performance. This address can also be used to mail official documents. However, it takes longer time for resolution than any other modes of communication.

Flor customer service is available Monday through Friday between 10:00 AM and 6:00 PM ET. During these Flor service hours, customers can reach the company for general inquiries, changes to an order, or cancellations. A reply will be made the following business day for inquiries submitted after business hours. Flor guarantees timely and efficient communication and allows access to support within a timeframe.

The official Flor website helps customers get to the appropriate phone numbers and email addresses for any issue or query using a section called "Contact Us." The Flor website site further allows users to log into their account or create an account to get personalized support. The Flor website also offers free self-help online resources in case some minor issues arise so customers can solve those problems independently. The Flor customer service has social media accounts on Instagram, Pinterest, and Facebook, where customer engagement and updates are available. The Flor website features ensure there are multiple means of communicating with Flor about support or information.

Flor Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    90% phone 10% email
  • The best phone number to call Flor is 8669524093. 92% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 1 minute.

  • People call Flor mainly because of account, activation/ cancellation, payments and charges.

View full overview ›
PissedConsumer Club

Contact Information

Flor Website:

Flor Help Center:

Corporate Office Address:

Flor
1280 West Peachtree St NW
Atlanta, Georgia 30309
United States

Other Info (opening hours):

Hours:

Monday - Friday: 10:00 am - 6:00 pm ET


Additional Address:


Flor

Attn: Returns Department

1500 Orchard Hill Road

LaGrange, GA 30240, US

More contact details

Flor Rating Based on 2 Reviews

Rating details

2.0
more details
Discounts and Special Offers
Delivery Service
Style and Design
Value for money

Rating stats

Rating trend

Summary of Flor Customer Service Calls

66 TOTAL
CALLS
00:43 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Flor?

Payments and Charges Question:

  • “Haven't receive my order. I paid $183.90 on February12, 2025”
  • “Payment”
  • “Been billed twice”

Return/ Replace Question:

  • “Return”
  • “Need too return”
  • “Return dress”

Account Question:

  • “Incorrect subscription”
  • “Account issues”
  • “I have a subscription with yall but it saying i need pro”

Activation/ Cancellation Question:

  • “I won’t to cancel my order”
  • “Cancel subscription”
  • “Cancelation”

Product/ Service Question:

  • “Complaint”
  • “Can not connect”
  • “Purchase race coverage”

Shipping and Delivery Question:

  • “Never received an email on order placed”
  • “Delivery”

Request for Information Question:

  • “Checking on a long pink dress that I ordered”

Refund Question:

  • “Need a refund back for too raceing they lied said it was 12.50 a month charged me 160 I want it all back”

Staff Question:

  • “Customer service please”

Other Question:

  • “Didn’t receive my order number”
  • “Need rush order on gown”
  • “For retarane”

About

Summary

FLOR is a part of Interface, Inc. It is an American carpet manufacturer. Company is headquartered in Chicago and started its business in 2002. Company produces rugs, runners or wall-to-wall designs in any colors, styles and designs. FLOR manufactures 19.7 inch carpet squares. Using these squares, customers with help of designer can creat unique and outstanding picture on the floor. Any floor covering from this company can be customized. FLOR uses special FLORdots â„¢ technology that allows easily remove any padding, glue, nails and other trash. FLOR is a part of Mission Zero in frame of which company makes everything possible to protect the environment.

Flor reviews and complaints

Flor is ranked 8 out of 128 in Carpets, Rugs and Mats category

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