Flat Rate Moving - Flatrate Destruction Services

5 of 13 Flat Rate Moving reviews

They destroyed nearly everything they touched and paid for none of it. They have been giving me the run around for over 8 months now. Worst moving company ever. Way to be jerks while I'm mourning the loss of loved ones. I hope you can't sleep at night thinking of all the lives you have ruined for your greed. I have tons of pictures, and I followed their instructions for submitting a claim. They told me to email the claim form to claims@flatrate.com but it said it can't accept the file because it is too big! They have the email set up so you can send the form in, let alone the pictures. So I mailed it to them and now they say that my claim is invalid because it wasn't "immediate." Well, fix the email so it can get there immediately. The BBB was no help, so we will see if the FTC has any teeth.

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Customer service
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Exchange, Refund and Cancellation Policy
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Turnaround Time
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Insurance Quality
Product or Service Quality
Value for money

  • What I liked
      No items
  • What I disliked
    • Lies
    • Run around
    • Hateful attitude
    • Everything about the experience

Reason of review:
Warranty issue
Preferred solution:
Full value of loss, a check for $8500 to replace everything they destroyed and said they would replace, but did not.
Monetary loss:
Product or service
Flat Rate Moving Service
Review category
Transportation and Storage
review #837891
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5 of 13 Flat Rate Moving reviews

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