Contact FiveCBD Customer Service
How to Reach a Person at FiveCBD
Verified Contact Information
Toll-Free Number:
-
1-855-676-0226
FiveCBD Email:
Customer Service
FiveCBD Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular FiveCBD Phone Number
1 (855) 676-0226
Average Hold Time
00:01:32
Average Calls duration
2 minutes
Most Popular FiveCBD Email Address
support@fivecbd.com
FiveCBD Live Agent Availability
17% of callers successfully reach a real person
Issue Resolution Rate
Low (25% reported full resolution)
Call Volume by Day
View full overview ›
FiveCBD Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular FiveCBD Phone Number | 1 (855) 676-0226 |
| Average Hold Time | 00:01:32 |
| Average Calls duration | 2 minutes |
| Most Popular FiveCBD Email Address | support@fivecbd.com |
| FiveCBD Live Agent Availability | 17% of callers successfully reach a real person |
| Issue Resolution Rate | Low (25% reported full resolution) |
| FiveCBD Customer Service Rating | 3.5 out of 5 |
| Overall Customer Sentiment | Mostly neutral |
| Contact Method Distribution | 83% phone, 17% email |
| Common Reasons for Contact | Activation/ cancellation, request for information, shipping and delivery |
| Customer Effort Score | Medium Effort |
| Prepare before the call to FiveCBD | Email, first and last name or date of birth |
Call Volume by Day
Contact Information
FiveCBD Website:
FiveCBD Help Center:
Corporate Office Address:
Five CBD
9801 Research Drive
Irvine,
California
92618
United States
Summary of FiveCBD Customer Service Calls
76
TOTAL
CALLS
CALLS
01:44
AVG CALL
DURATION
DURATION
26%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call FiveCBD?
Shipping and Delivery Question:
- “I'm a little confused. It says my order was delivered but the picture the driver took was NOT my front door.”
- “I didn't get what I paid for”
- “I haven't received my monthly order”
Request for Information Question:
- “Update card”
- “Update my info”
- “Place an order”
Activation/ Cancellation Question:
- “Cancel my subscription”
- “Cancel account”
- “Canceling subscription”
Account Question:
- “Wish to apply loyalty points to my next subscription delivery”
- “Use rewards”
- “Cannot apply rewards....error”
Return/ Replace Question:
- “Change account”
- “Want to change my way of payment!”
- “Want to change my payment to different account”
Payments and Charges Question:
- “Billing”
- “I was charged twice for 1 order. My order 1250721i ordered 12/30 but on January 2 I was charged a second time”
- “Payment”
Product/ Service Question:
- “Purchase”
- “Problem with last subscription delivery”
- “Problem with an order”
Website/ Application Question:
- “I accidentally hit that I wasn't 21. I'm almost 70 and have ordered from your company before. I want to reorder but it's locking me out of the site.”
Other Question:
- “My order”
- “New order”
- “Recent order”
Compare FiveCBD Customer Service To
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FiveCBD