FitnessFactory Phone Numbers and Emails

Toll-Free Number:

  • (800) 383-9300

Customer Service:

  • (630) 978-7525
  • (773) 395-4100
  • (708) 427-3599
    Forest Park
  • (847) 566-5395
  • (800) 556-3113
    US Only
  • (708) 427-3500

FitnessFactory Emails:

Customer Service
Aurora, Chicago, Forest Park, Mundelein
Sales/ Reservations
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FitnessFactory Contact Information

FitnessFactory Website:

FitnessFactory Help Center:

Corporate Office Address:

Fitness Factory Inc.
1900 S. Des Plaines Ave.
Forest Park, Illinois 60130
United States

Other Info (opening hours):

Other Locations:


2599 N. Elston Ave.

Chicago, IL 60647

Fax: +1(773) 395-7909


4404 E. New York St., Ste B

Aurora, IL 60504

Fax: +1(630) 978-7553


1395 Townline Rd.

Mundelein, IL 60060-4430

Fax: +1(847) 566-5427


+1(708) 427-3501

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FitnessFactory Delivery Policy
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FitnessFactory Warranty
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FitnessFactory Terms of Service
The Customer's complete satisfaction is very important to FitnessFactory's' return policy is simple. Once The Client receive this number, make arrangements to send back the piece(s) The Customer need to exchange or return. All returns or exchanges must be shipped back freight prepaid and must arrive in like new condition in the original boxes. The Customer must contact Customer Service within 31 days from the day The User of Website receive return authorization. Refunds may be obtained on completed returns or for the difference in exchange. If The User of Website find one of Company's products on sale for a lower price, FitnessFactory will gladly sell The Customer the item for the same amount. Up to 31 days after the purchase, FitnessFactory are happy to refund the difference to The Customer To verify, just send Website the advertisement and / or proof of purchase of the product. Price matching applies to exact models, in stock with warranties.
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FitnessFactory Privacy Policy knows that The User of Website care how information about The User of company services is used and shared, and The Company appreciate The Customer's trust that will do so carefully and sensibly. This notice describes FitnessFactory's' privacy policy. By visiting, The User of Website are accepting the practices described in this Privacy Notice. The information Website learn from customers helps The Company personalize and continually improve The User's shopping experience at Here are the types of information gather. The Customer can choose not to provide certain information, but then The User of Website might not be able to take advantage of many of Company's features. Website use the information that The User of Website provide for such purposes as responding to The User's requests, customizing future shopping for The User improving Company's stores, and communicating with The Client Automatic Information: Website receive and store certain types of information whenever The Customer interact with The Company
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FitnessFactory FAQ
Fitness Factory's ever-expanding selection includes the world's best fitness equipment from the most trusted name in the industry today, including Body-Solid. Fitness Factory does offer a full-color catalog in addition to the website and a digital PDF catalog. FitnessFactory have retail locations in the Chicagoland area. As an Illinois (IL) licensed business, Fitness Factory is required to collect sales tax from all Illinois residents. If The User of company services live outside of Illinois, The User will need to comply with any applicable sales taxes in The Client's state. accept most major credit cards and Paypal. The Company also offer financing. Inside delivery and set-up is available in most areas, at an additional charge. Items are scheduled for final delivery when The Client's order is complete. If The Customer's order is being shipped "freight" The Customer can expect to be contacted by the freight company within 10 to 15 business days to schedule delivery.
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FitnessFactory reviews and complaints
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