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Contact FitNation by Echelon Customer Service

FitNation by Echelon Phone Numbers and Emails

Toll-Free Number:

  • (888) 784-2835
    Privacy Inquiries
Call customer service
Send Message

Headquarters:

  • (423) 402-9010

FitNation by Echelon Emails:

Customer Service
Legal
Privacy Inquiries
Is this your business?

How to Contact FitNation by Echelon?

Most Popular Number:

(888) 784-2835
Privacy Inquiries
Total calls: 48 Last call: Jun 28, 2025
author avatar
PissedConsumer Reporter

The toll-free FitNation by Echelon phone number 1-888-784-2835 is active for privacy inquiries. Customers requesting help with shopping and products can contact the company headquarters at 1-423-402-9010 between business hours. FitNation by Echelon customer service also handles similar concerns via 1-800-872-8499 during operational hours. Calling the company agent is best for urgent matters requiring immediate assistance. However, users must select the helpline for the relevant department and contact between business hours to ensure an efficient response. Those with general queries and concerns can also benefit from the online resources and FAQs on the FitNation by Echelon website.

Clients consulting for general queries and concerns can reach the customer care team via FitNation by Echelon email cs@buyfitnation.com. The company has also published the email address dpo@viatek.com to contact the legal department for privacy inquiries. Requests received via email generally take two or three working days to be responded to. That makes it comparatively less feasible than the FitNation by Echelon contact numbers for urgent matters.

FitNation by Echelon's address for its corporate office is Viatek Consumer Products Group, Inc., 6011 Century Oaks Dr, Chattanooga, Tennessee 37416, United States. Clients seeking to consult the headquarters in person must first confirm the visiting hours and make an appointment in the relevant department for convenience. Those unable to arrive in person can also reach out via mail. Although time-consuming, that would ensure safe communication and better assistance with sensitive concerns.

The FitNation by Echelon website is the company's official online platform featuring multiple options for consultation. Users can open it in their browser and click Contact Us on the home page to access it. Clients intending to relay general queries, complaints, and feedback to the company agents can fill out the form on the Contact page by providing their name, email, and message. Those seeking to resolve their concern through discussion can click on the chat icon at the bottom right corner of the screen. To ensure better assistance from FitNation by Echelon customer service, provide your name, email address, and a brief description of the concern when initiating the chat. Once all the required details are entered, click Start Chat and follow the prompts to connect with an agent from the relevant department. That would ensure efficient assistance within working hours.

FitNation by Echelon Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • FitNation by Echelon Customer Service is rated at 2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    85% phone 15% email
  • The best phone number to call FitNation by Echelon is 8887842835. 84% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Friday and Thursday, while the shortest are on Wednesday. The average call time is 4 minutes.

  • Be prepared for the call as FitNation by Echelon may ask you for the following information to identify you as a customer: phone number, address or zip code or first and last name.

View full overview ›
PissedConsumer Club

Contact Information

FitNation by Echelon Website:

FitNation by Echelon Help Center:

Corporate Office Address:

Viatek Consumer Products Group, Inc. - FitNation by Echelon
6011 Century Oaks Dr
Chattanooga, Tennessee 37416
United States

FitNation by Echelon Rating Based on 6 Reviews

Rating details

2.3
more details
Exchange, Refund and Cancellation Policy
Customer service
Value for money
Website

Rating stats

Rating trend

Summary of FitNation by Echelon Customer Service Calls

57 TOTAL
CALLS
03:41 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call FitNation by Echelon?

Product/ Service Question:

  • “Broken Pedal”
  • “Damage product”
  • “Problem with order”

Return/ Replace Question:

  • “Replace left pedal and screw”
  • “Replacement cord”
  • “To get a replacement remote for slimline treadmill”

Request for Information Question:

  • “Have question”
  • “I need to know what kind of battery for my remote on my FitNation pro slim line walking treadmill is?”

Shipping and Delivery Question:

  • “I never received my treadmill”
  • “Got wrong part”

Other Question:

  • “Features”
  • “Trouble shoot fitnation treadmill”
  • “Missing hardware from BIKEDESKPL”

Compare FitNation by Echelon Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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