142 views
New Reviewer
0 comments
Updated by user Feb 07, 2017

Additional response from Fitbit: I have found out that you are eligible for a 25% discount towards the purchase of any tracker of your liking. Even for our recent ones the Fitbit Alta and Fitbit Blaze or the newest releases, the Fitbit Charge 2 and the Fitbit Flex 2 with the exchangeable bands that can take your fitness to the next level.

How does that sound?

So I could buy a new unit (on sale for $129.99 less 25%) and I could Add a 2-Year Protection Plan with Accidental Damage Coverage for an additional $39.99 per device.

My response: Thanks for you time Alex. I'll pass on buying another product from FitBit.

Original review posted by user Feb 07, 2017

i purchased an hr Fitbit in July 2015 and the band started to slough away from the display. I contacted Fitbit and they replaced the HR in June of 2016.

Now I have a problem with the replacement. The RH has a bubble on the band just below the display and again the band is sloughing away from the display. Fitbit response: After checking on the system the information you have given to me, which was really helpful. I have noticed that your Charge HR is no longer covered by our one year warranty since date of purchase.

The feedback that our Fitbit family members have provided us has been taken into account when making our recent products.

I responded; But you sent me two defective products, so you are saying that there basically was no warranty on the replacement product. Fitbit responded: The replacement has the remaining time as the warranty states that it starts from the date of purchase.

Reason of review: Warranty issue.

Monetary Loss: $145.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Fitbit Reviews

  1. 361 reviews
  2. 249 reviews
  3. 144 reviews
  4. 104 reviews
  5. 118 reviews
Fitbit reviews