Williamsburg, Florida
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Hello, These are the two fit bit surge watches that I have. Both are tearing in the same exact spot on the band. They both happened about 6 to 8 months after they were new. Called customer service and was out of warranty. Then was told they would offer me 25% off of a new watch purchase. Why would I want to purchase another watch when it was obviously going to do the same thing. I had posted a link from a Fitbit community posting of many others who have the same exact problem. Apparently this is a known and common problem with this watch. I would not purchase for ever recommend another fit bit product since they're not standing by their product.

Related: Fitbit Surge Broken Band and Trouble Swiping - no Fitbits Ever Again

https://community.fitbit.com/t5/Surge/Surge-Broken-Band/m-p/1286363#U1286363

Thanks, Sean

Review about: Fitbit Surge.

Review #851050 is a subjective opinion of a user.

2.2
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Customer service
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Value for money
Warranty
Product or Service Quality
Style and Design
PRODUCT OR SERVICE Fitbit Wristband Warranty
Reason of Review / Monetary Loss Poor customer service / $249
Preferred solution Repair or replace product.

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