Another defective Fitbit Surge

36 of 42 Fitbit reviews

Hello, These are the two fit bit surge watches that I have. Both are tearing in the same exact spot on the band. They both happened about 6 to 8 months after they were new. Called customer service and was out of warranty. Then was told they would offer me 25% off of a new watch purchase. Why would I want to purchase another watch when it was obviously going to do the same thing. I had posted a link from a Fitbit community posting of many others who have the same exact problem. Apparently this is a known and common problem with this watch. I would not purchase for ever recommend another fit bit product since they're not standing by their product.

https://community.fitbit.com/t5/Surge/Surge-Broken-Band/m-p/1286363#U1286363

Thanks, Sean

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Value for money
Diversity of Products or Services
Warranty
Exchange, Refund and Cancellation Policy
Website
Style and Design
Discounts and Special Offers
Customer service
Price Affordability
Product or Service Quality
More

Reason of review:
Poor customer service
Preferred solution:
Repair or replace product.
Monetary loss:
$249
Product or service
Fitbit Surge
Review category
Luxury / Jewelry
review #851050

Author wants to be contacted by the company. Learn more

Had an experience with Fitbit? Submit review ›
Helpful? 0 Yes 0 1 No 1
Had the same issue 0 Yes 0
36 of 42 Fitbit reviews

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

 
×
You were reading a complaint about Fitbit.
Filing a new complaint about
×