Firstrade customer service has established a straightforward process of contacting them by phone, whether you are a U.S. customer or outside. The U.S. toll-free Firstrade phone number for customers is 1-800-869-8800, and it operates during customer service hours. Firstrade provides a direct line for international calls at 1-718-961-6600 for customers calling from outside. Whether it is an account question, trade inquiry, or general support, the numbers allow a direct line to Firstrade customer service. The most appropriate time to call will be Monday through Friday between 8:00 AM and 6:00 PM ET for support during peak business hours.
Firstrade differentiates its email addresses according to the nature of your inquiry. All general inquiries or requests regarding customer services can be directed to Firstrade email at service@firstrade.com, where a dedicated panel of support staff is waiting to assist you.
Employment or career inquiries would be subsequently sent to fthr_dept@firstrade.com. The emails are reliable contacts when an inbound call is not convenient, yet the waiting period for a response will vary according to the inquiry type.
Firstrade customer service maintains its office and customer care from Monday to Friday, 10:00 AM to 4:00 PM ET. However, the support staff is available on calls from 8:00 AM to 6:00 PM ET to assist those needing help in the early or late hours of the day with more freedom.
Firstrade is headquartered at 30-50 Whitestone Expressway, Suite A301, Flushing, NY 11354, United States. This is the main company location for the corporation's business operations. During normal office hours, clients may come here to receive services or use the address to send forms and documents.
Firstrade offers various online options for customer service support. By accessing the Firstrade website, customers can access the support section and select Contact Us, which leads to opening the Firstrade Support Center. This is where customers can search the Help Center for answers to common questions concerning trading, managing accounts, and using the platform. Should they require further assistance, there will be an Email Us option. This allows customers to get support for questions straight from the Firstrade website. If the conversation is urgent, customers can always call the listed telephone numbers alongside links to other important resources, such as forms and funding an account.
