Contact FirstNet Customer Service

FirstNet Customer Service Hours are Monday through Friday, starting at 8 AM and ending at 8:30 PM Eastern Time (ET). On Saturdays, they operate from 10 AM to 9 PM ET and Sundays until 8 PM ET. These hours cover both their customer service helplines and central headquarters. One can contact FirstNet's customer service within this timeframe for queries or issues. Note that these hours may change during holidays or special events. Check their official portal or contact them directly for accurate operational hours before calling.

The FirstNet headquarters, situated at 208 S. Akard, Room 2901, Dallas, Texas 75202, United States, is the central operational hub, encompassing customer service and administrative functions. If considering a visit, scheduling an appointment in advance is advised to ensure guidance to the relevant department or individual for addressing concerns. Note that certain areas may be restricted for visitors due to safety measures. Beyond physical visits, FirstNet headquarters extends customer service through phone and digital channels, facilitating assistance even if an in-person visit is impractical.