There are several Firstmark Services phone numbers to reach out to the lending service company representative. To receive general support if you are a borrower, dial 1-888-538-7378. This line will be useful to ask for help with payments, balances, and loan-related inquiries. If your account starts with a 10-digit number, call 1-844-649-2917. Cannot talk with the manager by phone? Send a fax by using the following Firstmark Services contact: 866-258-9222. When calling, have your account details handy for expedited service.
If you prefer a written format of communication, reach out to the customer service specialist via the following Firstmark Services email: Customer.Service@FirstmarkServices.com. This address is designed for general assistance. If you are a borrower with a 10-digit account number, send your inquiry to FirstmarkSupport@MyLoanManager.com. Indicate your account number and explain your request concisely to reduce response time. Email support is a helpful option for non-urgent inquiries or when attaching relevant documents for review.
Firstmark Services hours for customer support are Monday through Friday from 7 a.m. to 8 p.m. CST. This schedule is applicable for both primary phone lines. To minimize wait times, reach out to the company during non-peak hours, namely between 9 a.m. and 11 a.m. or between 2 p.m. and 4 p.m.
The Firstmark Services website provides several convenient options for online communication. Right on the home page, you can click on the telephone number for real-time assistance. By following “Contact Us” at the bottom menu, you’ll access clickable emails. On the same page, you can follow the “Contact Us” hyperlink and fill out a contact form if you want to explain your inquiry in detail.
