Contact FirstLight Federal Credit Union Customer Service

The FirstLight Federal Credit Union customer service email address is cumail@firstlightfcu.org. It can be used for general questions and information requests whenever you want to learn more about the company, its services, and policies. General feedback and complaints can also be sent to this email, and the customer care team will study your comments and provide instructions to resolve the problem. If you need a tech expert’s advice, you can reach customer care at tech.support@mx.com. However, the company emphasizes the efficiency of their chat support. If you prefer communicating online, live chat may be the fastest way to contact the company’s representatives.

The FirstLight Federal Credit Union headquarters is located at 9983 Kenworthy Street, El Paso, TX 79924, United States. The company’s mailing address for information requests, official correspondence, and legal inquiries is FirstLight Federal Credit Union, P.O. Box 24901, El Paso, Texas 79914-9001, United States. You can also mail your complaints, concerns, and feedback to this office for the customer service team to handle. You will get a response to your request as soon as the support representatives study your matter and find ways to resolve the issue. The same FirstLight Federal Credit Union address can be used for the Privacy Policy and Data Protection questions.

The FirstLight Federal Credit Union hours depend on your inquiry. The Member Experience Contact Center is operational Monday through Friday between 8 a.m. and 6 p.m. and Saturday from 9 a.m. to 1 p.m. MST. You can call the customer care helpline within these hours or use the live chat support on the official website. For information or help outside of working hours, you can contact the virtual assistant, which is available 24/7. Alternatively, you can get consultation via Live Video Banking Monday to Friday between 8 a.m. and 8 p.m. and Saturday from 9 a.m. to 3 p.m. MST. Phone lines for loan payments are also operational 24/7.