Contact FirstBank Online Customer Service

The company has published two official emails. Consumers seeking to report accessibility concerns can contact FirstBank online customer service at accessibility@firstbankonline.com. For investors and franchising, use investors@firstbankonline.com to reach out to the relevant agent during working hours. Emailing is suitable for non-sensitive issues, but requires users to wait for several hours to receive a response. However, it must not be preferred in urgent cases.

FirstBank online customer care is available Monday through Saturday at different times. The working hours from Monday to Friday are between 7:00 AM and 6:00 PM CST. Those seeking to consult via phone or in person on Saturday can reach out between 7:00 AM and 4:00 PM CST. However, the hours for in-person consultation have been specified. One must still confirm the agent's availability before visiting the company headquarters at 1221 Broadway, Suite 1300, Nashville, Tennessee 37203, United States. Those seeking account information can access the relevant details 24/7 through the company's official website.

Several options for online consultation are available on the company website. Customers can find those on the Contact page and select the one that best suits them. For instance, they can complete the contact request form by providing their name, business details, location, email, and phone number. Consumers can also use FirstBank’s online chat feature for quick consultation or dial the helpline for the specific department during working hours. The Contact page also features the option to find local company branches or ATM in specific locations, along with general details about the company.