First United Security Bank Phone Numbers and Emails

Toll-Free Number:

  • (866) 546-8273
    Lost debit/atm card

Customer Service:

  • (877) 322-8228
    Credit Report
  • (866) 546-8273
    Lost debit/atm card


  • (855) 736-3008

Locations Alabama:

  • (251) 275-4111
    131 Main Street Grove Hill, AL 36451
  • (334) 636-5424
    131 West Front St Thomasville, AL 36784
  • (205) 926-4861
    135 Belcher Street Centreville, AL 35042
  • (205) 938-7873
    20041 Hwy 11 Woodstock, AL 35188
  • (251) 246-2445
    2101 College Ave. Jackson, AL 36545
  • (205) 477-4623
    22170 Highway 216 McCalla, AL 35111
  • (205) 669-3550
    225 West College St Columbiana, AL 35051
  • (205) 632-0630
    2619 University Blvd Tuscaloosa, AL 35401
  • (205) 459-3011
    305 South Mulberry Avenue Butler, AL 36904
  • (205) 582-1200
    3291 US Highway 280, Suite 100 Birmingham, AL 35243
  • (334) 636-5429
    33445 Hwy. 43 N. Thomasville, AL 36784
  • (251) 843-2211
    43 Melvin Rd Gilbertown, AL 36908
  • (205) 668-0425
    4720 Hwy 31 South Calera, AL 35040
  • (205) 672-2493
    52 Wheat St Harpersville, AL, US 35078
  • (205) 672-8752
    52 Wheat Street Harpersville, AL 35078
  • (205) 342-0044
    8710 Highway 69 South Tuscaloosa, AL 35405

Locations Tennessee:

  • (865) 947-3030
    100 W. Emory Road Powell, TN 37849
  • (865) 474-6363
    419 Erin Drive Knoxville, TN 37919

Locations Virginia:

  • (276) 861-5113
    143 Buffalo Drive Ewing, VA 24248
  • (276) 445-4822
    5499 Dr. Thomas Walker Road Rose Hill, VA 24281

First United Security Bank Email:

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First United Security Bank Contact Information

First United Security Bank Website:

First United Security Bank Online Chat:

Corporate Office Address:

First US Bank
PO Box 249 131 West Front Street
Thomasville, Alabama 36784
United States

Other Info (opening hours):


Monday - Thursday: 8:30 am - 4:30 pm

Friday: 8:30 am - 5:00 pm

Other Location:

2334 Main St

Brent, AL 35034

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How to contact First United Security Bank

Customers reach out to banks regarding:
- Refunds
- Lost cards
- Debit card/Credit card application
- Paycheck copies
- Transactions issues/Money transfer/Deposits
- Payment issues
- Fraudulent activity such as unauthorized withdrawals and change of account information
- Log in issues
- Card activation
- Balance inquiry
- Online banking
- Claims/Disputes
- Loan/Mortgage issues
- Credit limits and scores
- Fees and interest rates
- Account suspension or closure
- Funds put on hold

Depending on the issue you are calling customer support about, you may be required to provide certain documents or information.

Account opening and card application

When calling to open an account, you will be required to provide the following documents:
- an identification document such as a government-issued ID, passport, or driving license;
- social security number;
- tax identification number.

In addition, banks require your personal information, contact information, and physical address to open an account. These include your
- full name;
- phone number;
- email address;
- shipping address including your street address, suite or apartment number, and zip code.

For joint accounts, all members will need to provide the aforementioned documents. Minors need to submit a legal document signed by either a parent or legal guardian.


For mortgage application, you will need the following documents:
- most recent pay stubs;
- identity documentation e.g. ID, driver’s license, or passport;
- W-2 form for the last 2 years in employment;
- income tax returns;
- bank and investments statements for the last 3 months;
- signed home purchase contract;
- a copy of the house listing;
- property address;
- your real estate lawyer address and contact information;
- property tax estimates;
- pre-approved mortgage certificate where applicable.

For an auto loan application, you will be required to provide:
- proof of income such as pay stubs;
- identity documentation e.g. government-issued ID, driver’s license, or passport;
- proof of residence e.g. a utility bill;
- driver’s license;
- valid insurance policy;
- vehicle information e.g. registration papers.

Disputing transaction

When disputing transactions such as unauthorized charges, refunds, or payments put on hold, you will need to provide proof of transaction. This can be accessed by logging into your account and visiting the transaction history.

Identify the particular transaction and review the transaction details such as:
- the name of a merchant
- their address and contact information
- transaction date.
Take a screenshot of transaction details, which you will forward to the customer care representative if requested.

Card activation

When calling for card activation have the following in hand:
The card that needs to be activated. You may be required to provide the CVV code and expiry date or to take a photo of the card.
Phone or email address linked to the account/card. An activation code or pin may be sent to the phone or email address linked to your account

Alternatively, log into your online bank account or app and choose the activate card option. In most cases, you will be asked to provide the CVV code and expiry date. Some banks require you to take a photo of the card and upload it.

Account issues

For account login issues, provide your phone number or email address associated with the account on the login page. If calling customer service for such issues, you may also be required to verify that you are the account owner by providing the following information or documents:
- your account number;
- a brief history of recent transactions;
- government-issued ID;
- social security number.

In the case of a frozen or blocked account, find out the reason. The most common reasons banks freeze accounts include fraudulent activities such as issuing or cashing bad checks, and money laundering, IRS tax levy on unpaid taxes, or unpaid creditor debt.

In the case of unpaid debts, you will need to settle the debt and provide evidence. On the other hand, for fraudulent activities, you need to provide relevant documents to prove that the transactions were legitimate.

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