The financial company provides several First Merchants Bank phone numbers for different customer needs. The customer service specialist can assist you with online banking, wealth management, and other financial services at 1-800-205-3464. To report a lost or stolen debit card, call the same line. Have trouble with your credit card? Dial 1-800-558-3424. Regarding Treasury Solutions, get in touch with the company at 1-866-833-0050. Telephone banking is available at 1-800-473-5055. You’ll find the rest of the First Merchants Bank contacts on the “Contact Us” page.
If you prefer written communication, use the following First Merchant's Bank email: marketing@firstmerchants.com. This address is designed to report accessibility issues and ask for help in resolving them. To receive detailed support, describe your inquiry as clearly as possible.
The First Merchants Bank headquarters is located at 200 East Jackson Street, Muncie, IN 47305. This is the central hub where key departments are centralized. For postal correspondence, including official letters, documents, and other papers, use the following First Merchants Bank address: PO Box 549, Daleville, IN 47334.
The First Merchants Bank hours, when the contact center operates, are Monday through Friday from 8 a.m. to 8 p.m. Eastern Time and from 9 a.m. to 3 p.m. Eastern Time on Saturday. The treasury solutions customer service line is available Monday through Friday from 8 a.m. to 6 p.m. Eastern Time. Regarding telephone banking, it is available 24 hours a day, 7 days a week.
The online option of communication is available on the First Merchants Bank website. For real-time assistance, navigate to the bottom menu and click on the telephone number. Additionally, you can go to the “Contact Us” page and fill out an online contact form for a detailed inquiry. To email the First Merchants Bank customer service manager directly, follow the “Email Customer Service” hyperlink. You can also utilize the “Chat With Us” feature to connect with a virtual assistant.
