First Florida Credit Union Phone Numbers and Emails

Toll-Free Number:

  • (800) 766-4328
    Ext. 1
Send Message

Customer Service:

  • (904) 359-6800
    For Jacksonville Ext. 1
  • (888) 297-3416
    Lost or Stolen Visa Credit Card or Debit/ATM Card
  • (800) 290-7893
    PIN change

Report Fraud:

  • (800) 237-8990


  • (844) 707-4964
    CUNA Mutual Group Claims Specialist

County Road 210 Branch:

  • (904) 808-4644
    1950 CR 210 West St Johns, FL 32259

Doral Branch:

  • (305) 716-8383
    8300 NW 53rd St Suite 100 Doral, FL 33166

Investors/ Franchising:

  • (904) 332-9326

Kingsley Branch:

  • (904) 332-4203
    1461 Kingsley Ave Orange Park, FL 32073

Mandarin Branch:

  • (904) 332-4204
    11467 San Jose Blvd Suite 2 Jacksonville, FL 32223

Orlando Branch:

  • (407) 523-4600
    3724 Edgewater Drive Orlando, FL 32804

Pembroke Park Branch:

  • (954) 874-0360
    3281 W. Hallandale Beach Blvd. Pembroke Park, FL 33023

Roosevelt Branch:

  • (904) 332-4202
    4530 St. Johns Avenue Suite 18 Jacksonville, FL 32210

Southpoint Branch:

  • (904) 332-4201
    4230 Southpoint Parkway S. Jacksonville, FL 32216

Tallahassee - Appleyard Branch:

  • (850) 402-5883
    503 Appleyard Dr Tallahassee, FL 32304

Tallahassee - Bannerman Crossings Branch:

  • (850) 402-5884
    3339 Beech Ridge Court Tallahassee, FL 32312

Tallahassee - Blair Stone Branch:

  • (850) 414-7290
    2521 S. Blair Stone Road Tallahassee, FL 32301

Tallahassee - Northside Branch:

  • (850) 922-7855
    1661 Raymond Diehl Road Tallahassee, FL 32308

Tallahassee - Southwood Branch:

  • (850) 402-5880
    2770 Capital Circle SE Tallahassee, FL 32311

Tallahassee - Turlington Branch:

  • (850) 402-5881
    325 W. Gaines St Suite 148 Tallahassee, FL 32399

Tamaya Branch:

  • (904) 332-4206
    3280 Tamaya Blvd. Jacksonville, FL 32246

First Florida Credit Union Emails:

Customer Service
Investors/ Franchising
Privacy Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact First Florida Credit Union Customer Service?

Most Popular Number:

(800) 766-4328 Ext. 1

What Is the First Florida Credit Union Customer Service Phone Number?

First Florida Credit Union offers several contact numbers for different customer service needs. The primary Florida Credit Union phone number is a toll-free line at 1-800-766-4328, extension 1. This number is a centralized point of contact for general inquiries and support related to First Florida Credit Union's products and services.

For customers specifically in Jacksonville, customers can contact customer service at 1-904-359-6800, extension 1. Additionally, if you have a lost or stolen Visa credit card or debit/ATM card, you can contact First Florida Credit Union at 1-888-297-3416. If you need to change your PIN, the dedicated number is 1-800-290-7893.

In case of fraud, you can report it by calling the company number 1-800-237-8990. If you have claims to make, there's a separate line at 1-844-707-4964 for assistance with claims handled by CUNA Mutual Group Claims Specialists.

What Is the First Florida Credit Union Corporate Office Address?

First Florida Credit Union's corporate office is at 500 West 1st St., Jacksonville, Florida 32202, United States. The company's primary location is managing the credit union's corporate operations and administrative functions. It plays a pivotal role in decision-making, strategic planning, and coordination of financial services offered by the institution to its members. The location in Jacksonville, Florida, underscores the credit union's presence in the region and its commitment to serving the financial needs of its members in a prominent Florida city. It reflects the institution's role in the community and its dedication to delivering financial services, support, and innovative solutions to its members.

Can I Contact First Florida Credit Union Customer Support via the Website?

First, Florida Credit Union's customer support can be accessed via their website. You can navigate to the "About" section and find the "Contact Us" page on the website. You will find a form to fill out on this page to send your inquiries or messages. It's important to note that while this is a secure form, First Florida Credit Union advises not to include sensitive account or personal information like social security numbers, balances, or passwords in your message for security reasons.

Additionally, on the same "Contact Us" page, you will find phone numbers to call their customer support team. They are available for assistance from Monday to Friday from 8:00 AM to 6:00 PM and Saturday between 9:00 AM and 2:00 PM.

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Contact Information

First Florida Credit Union Website:

First Florida Credit Union Help Center:

Corporate Office Address:

First Florida Credit Union
500 West 1st St.
Jacksonville, Florida 32202
United States

Other Info (opening hours):

Member Support Center Hours:

Monday - Friday: 7:30AM-6:00PM

Saturday: 9:00AM-12:00PM

More contact details

First Florida Credit Union Rating Based on 2 Reviews

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Summary of First Florida Credit Union Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call First Florida Credit Union?

Payments and Charges Question:

  • “I tried to use my debit card and they're saying it's locked”

Other Question:

  • “Info savings”



First Florida Credit Union is a large not-for-profit credit union which specializes in financial assistance. The company was founded in 1954. Its headquarters is based in Gainesville, Florida, USA. The company cooperates with individuals and businesses. First Florida Credit Union provides the following services: auto loans, home equity line of credit, first mortgage loans, second mortgage, and personal loans. The company also offers virtual Internet branch solutions including online banking, bill payer, mobile banking, apply for a loan, and TruStage Insurance. First Florida Credit Union has online calculator for loans. There are 13 branches in the Florida area. They serve customers from more than 21 counties.

First Florida Credit Union reviews and complaints

First Florida Credit Union is ranked 90 out of 1014 in Loans and Mortgages category

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