Contact First Credit Union Customer Service

To contact First Credit Union Bank regarding media matters, you may email messages to enews@firstcu.net. A secure online contact form is available on their website for any other inquiries. Customers can use the contact request form and are advised not to put sensitive information such as their account number, social security number, or password on the form. Customer's information can only be used to answer their questions. After submitting the online contact form, you can expect a response from the First Credit Union customer service team within 48 hours. If immediate assistance is required, the company recommends that customers call the First Credit Union customer service department directly.

First Credit Union follows a weekly schedule for lobby and drive-thru services. The First Credit Union hours for the lobby are Monday, Tuesday, and Thursday from 9 AM to 5 PM, Wednesday from 10 AM to 5 PM, and Friday from 9 AM to 6 PM. First Credit Union drive-thru service is open Monday through Thursday from 8 AM to 5:30 PM and Friday from 8 AM to 6 PM. The credit union remains closed on national holidays, including Martin Luther King Jr. Day, President's Day, Independence Day, Labor Day, and other recognized federal holidays.

You may reach First Credit Union customer service online through several convenient measures. Customers can utilize the live chat feature by clicking the orange chat bubble in the bottom right-hand corner of their website for an immediate response. To get more face-to-face interaction, a video call feature is available via their Video eBranch. The website also features an FAQ page that has been established to offer answers to the most commonly asked questions. First Credit Union operates eight branch offices for in-person service, including Tempe, Goodyear, Glendale, and Tucson offices.