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My daughter was hit by a person that had First Chicago Insurance. Since it wasn't my daughters fault, our agent filed the claim through First Chicago. They have been a joke to deal with.

It has been over 5 weeks since the accident. They haven't given us an answer on her car. We simply need to know if it is considered totaled or not.

The people are rude, and have told us basically that they are doing the best they can. They also said if we wanted an answer faster, then we should have gone through our insurance company. In so many words, we are not a priority. So, if you are ever hit by another driver....pray that they don't have First Chicago Insurance. They are horrible.

Reason of review: Order processing issue.

Monetary Loss: $2400.

Location: New Albany, Indiana

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