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Contact First Bus Customer Service

How to Reach a Person at First Bus

Verified Contact Information
  • +44 345 646 0707

Customer Service:

  • +44 330 094 7577
    App Support
  • +44 345 528 0270
    First Travel Solutions
  • +44 207 291 0505
    London Corporate Office

Accounting/ Billing:

  • +44 122 462 9500 ext 1

Headquarters:

  • +44 122 465 0100

Investors/ Franchising:

  • +44 371 384 2046
    Shareholder Helpline
  • +44 121 415 7050
    Shareholder Helpline (From Overseas)

Media:

  • +44 113 273 9919
    Press Inquiries
Send Message

First Bus Emails:

Customer Service
App Support, Employee Queries
General Info
Jobs/ Career
Legal
Media
Press Inquiries, Press Inquiries

First Bus Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular First Bus Phone Number
+44 330 094 7577
Most Popular First Bus Email Address
app@firstbus.co.uk
Issue Resolution Rate
Low (8% reported full resolution)
First Bus Customer Service Rating
4 out of 5
Overall Customer Sentiment
Mostly satisfied
Contact Method Distribution
85% phone, 15% email
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact First Bus?

How to Contact First Bus?

First Bus phone number is +44 345 646 0707. The support line is available on weekdays between 9 am and 5 pm. The best time to contact First Bus customer service is from 11 am to 3 pm as these are the quietest times with the lowest number of calls.
If you would like to report issues with the First Bus app, call +44 330 094 7577. If you seek to get in touch with the corporate office in London, please dial +44 207 291 0505.

Customers who want to contact the support team via email should send their messages to info@firstgroup.com. First Bus email for addressing issues with the application is app@firstbus.co.uk. If you are interested in learning more about available job positions and seek to connect with the HR department, drop a line at careers@firstbus.co.uk.
Are you a member of the media? Do you need to address press inquiries? Send them to firstbus.press@firstbus.co.uk or firstbuspressoffice@grayling.com.

First Bus headquarters is located in Scotland. First Bus address is 395 King Street, Aberdeen, Scotland AB24 5RP, United Kingdom. The company also has an office in London. If you would like to contact the London office by post, send your correspondence to the following address: FirstGroup plc, 8th floor, The Point, 37 North Wharf Road, London W2 1AF.

First Bus support phone lines operate on weekdays from 9 am and 5 pm. The best time to call the company is between 11 am and 3 pm when the contact volume is the lowest. First Bus live chat agents are available Monday through Friday from 7 am to 7 pm.

First Bus live chat is available on the app. To start the chat, open the First Bus app and go to the “More” tab. Then, choose the reason for your inquiry and the relevant FAQ. Afterward, choose the “Chat with us” option in the “Contact our support team” section.

PissedConsumer Club

Contact Information

First Bus Website:

First Bus Help Center:

Corporate Office Address:

FirstGroup plc
395 King Street
Aberdeen, Scotland AB24 5RP
United Kingdom

Other Info (opening hours):

Other Location:

London Corporate Office

FirstGroup plc

8th floor, The Point

37 North Wharf Road

London W2 1AF

More contact details

Fax:

+44 (0)1224 650140

Summary of First Bus Customer Service Calls

33 TOTAL
CALLS
00:00 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call First Bus?

Request for Information Question:

  • “About my account”
  • “Looking for jobs”
  • “More information about using a wheelchair on the bus”

Payments and Charges Question:

  • “Transaction”
  • “Because my son keeps getting over charged for his bus pass on his way to school when it's £15”

Account Question:

  • “Disabled information”

Refund Question:

  • “Refund”

Product/ Service Question:

  • “Complain”

Other Question:

  • “Issues with the driver”
  • “About your buses to kincorth”
  • “I think I left my wallet with bus pass and driving licence in. It was today about 12.30pm at stop after locksway road.”

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