Contact First Bank And Trust Customer Service

The is only one First Bank and Trust email address to contact the company’s support team. It is info@firstbank.com. Clients can get support to their problems by writing to the care team. It is recommended that the concern be elaborated on so the support team can review it and respond effectively as soon as possible. While the First Bank and Trust customer service team tries to respond to the support team as quickly as possible, response to emails usually takes two to three business days.

The First Bank and Trust Company headquarters will be the main point of contact for the administrative offices and customer correspondence. While the specific physical address cannot be provided entirely in the details available, customers can find mailing addresses and site-specific information by using the bank's website or contacting the phone support team.

For the convenience of the customers, First Bank and Trust provides service hours, Monday to Friday, from 7:00 AM to 11:00 PM ET. On weekends, the hours are from 9:00 AM to 5:00 PM ET. Phone customer services will also be open on Federal Holidays from 9 AM to 5 PM ET except during Thanksgiving and Christmas. Chat support through Digital Banking is also available from Monday to Friday, 8:30 AM to 5 PM ET, so users have other means to resolve their concerns.

The First Bank and Trust website allows customers to access the chat function integrated into the Digital Banking hub. Those functions are available to customers who log in to desktop and tablet appliances through the Online Banking portal. On the other hand, the First Bank and Trust Company Mobile Banking app is available to download from the Google Play Store and Apple App Store. Through these channels, customers can view their online accounts, reach out to the support team, and perform almost everything they need in banking safely and conveniently.