First American Home Warranty - Deceptive warranties Scam "First American"

381 of 388 First American Home Warranty reviews

First American Home Buyers Protection Corporation is a deceptive operation, after paying my monthly payment I needed repair on my furnace, they sent their company out that tried to fault a fifteen year old furnace that had been working as installation issues, then they requested me call additional company at my expense, who advised that it was normal wear & tear, this company suggested that the entire unit be replace, but now since I didn't file an additional now they can't pay for the warranty,which I am still paying my Premium too. by the way this occured during this last round of bad weather, and the issue is still not completed.

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Home Warranty
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Household Services
review #222586
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381 of 388 First American Home Warranty reviews

Aug 02, 2013 #692395 Clearwater, Florida, United States

On Wednesday, I get a frantic call from my client. The Ac had gone out on the recently purchased home. They followed the HOME WARRANTY OF AMERICA policy instructions and called Home Warranty of America. Twenty Four hours later, a technician from the preferred vendor arrived. His demeanor was less than professional and proceeded to tell my senior clients that Home Warranty of America never replaces anything. They will only repair air conditioners. .. also, the part will take 7 to 10 days to arrive so find someplace to stay. He continued, ”Too bad if you don’t like it.”
I called your customer service line and after holding for 15 minutes was advised the claim was denied due to cause of loss – power surge - was not covered. I asked for an escalation and was directed to Kirtsen who only worked 9 to 5 CST. Thursday 8/1/13 at 9am CST, I called again. This time I was connected to Amy in (Sales or realtor relations?)
Amy had a very pleasant attitude and empathized with our situation and advised that a new tech from a different company would come out for a second opinion sometime between 2 and 5pm.
I met my clients at the home and learned they had slept on the floor of their sold home last night. They are seniors, he has diabetes. They are on fixed incomes.
We sat in the hot house and waited. At 5:30pm, John from All Florida Appliance arrived. The first thing he noted was how the previous tech left both inside and outside ac
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John Liu

Jul 02, 2011 #307467

First American really sucks, they try all the way not to fix things that they need to fix. This is a really bad company, they don't deserve it. I would never buy from it again.

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May 09, 2011 #284033

:) I have had the First American Warranty for three years now. I wouldn't think of not having it. I've never had a problem with First American and would advise realtors to recommend them to home buyers whether for newer or older homes. If I moved, I will have a First American Warranty on that house as well. Everyone I've ever referred to this company have been extremely pleased. Let's hope it continues. I believe that if anything would go wrong during a repair, FAHBP would step in and take care of it.

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May 03, 2011 #281977

We are in the process of having our A/C coolent unit replaced.

First American stated the replacement unit costs $300.00 yet the contractor is trying to charge $700.00 for a variety of non-covered items.
To me, this is outrageous and First American acts as this is standard operating procedure.

We are getting scammed and First American is getting trashed by this contractor. These non-covered items are strictly profit to the contractor.

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