Los Angeles, California
0 comments
Not resolved

December 2015, we purchased 8 new hardwire/combo detectors from big box store to replaced in apartment building units. Within 6 months, the new detectors started chirping. We replaced batteries, nothing worked.

I called First Alert customer service August 2016 and was told units manufactured before May 2011 had expiration dates of 5 years from date of manufacture.

So, big box stores were selling near end shelf life of product that should have been pulled and NOT sold. First Alert will not help me because I cannot produce receipt (which was submitted for 2015 tax filing). We are out nearly $350 which does not sit well with me.

I didn't like: Customer service unhelpful.

Review #901756 is a subjective opinion of a user.

2.0
Exchange, Refund and Cancellation Policy
Price Affordability
Value for money
Website
Reliability
Product or Service Quality
Customer service
Reason of Review / Monetary Loss Product sold was at its end of shelf life / $350
Preferred solution Send 8 replacement untis

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