The Firmus Energy customer service number, +44 (330) 024-9000, is one of the four official helplines published for general inquiries. Clients can also use +44 (800) 032-4567 or +44 (845) 608-0066 for quick support. In urgent cases, dial the Firmus Energy phone number, +4 (480) 000-2001, to consult the 24-hour Northern Ireland Gas Emergency Service. When calling the agents, customers must provide the necessary information to resolve the issue for better assistance.
The Firmus Energy email, furtherinfo@firmusenergy.co.uk, is an alternative to the customer service helplines for general information and assistance. Clients consulting for legal issues or inquiries can use Firmus Energy’s contact, dpo@firmusenergy.co.uk, to reach the relevant agent. Although responses to emails may not be as quick as when calling the agent, submitting your request during working hours will always ensure effective assistance.
Customers consulting for a complex or critical issue can visit the Firmus Energy address, A4-A5 Fergusons Way, Kilbegs Road, Antrim, Northern Ireland BT41 4LZ, United Kingdom. To avoid any inconvenience, they must arrive with an appointment in the relevant department and at the pre-decided time. However, if visiting this location seems difficult, you can send a letter to the corporate office and expect your problems to be addressed within a few days or weeks.
Customers can consult the company agents five days a week at different times. The Firmus Energy contact hours from Monday to Thursday are between 9:00 AM and 5:00 PM. Users reaching out on Friday can submit their request at any time from 9:00 AM to 3:30 PM. After reviewing it, the agent will respond as soon as possible.
To consult Firmus Energy customer service via the official website, head to the Contact Us page and complete the online form. That will require you to select a topic most relevant to your concern and provide your full name, address, phone number, email, and several other details. The Contact Us page also features the company's head office address, email, and helpline, along with several other department-specific phone numbers to consult the support team. Customers can also find quick answers to their queries in the Help & Service section on the website.
