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I went to Firestone on 852 Savannah Hwy, Charleston, SC 29407

on July 18, 2016. I went in to get my tired repaired.

After about 5 minutes of my car being on the lift, the customer service rep. came out and said, "your tire is non-repairable and you need to replace the tire". I told them that I had just had my tires and my whole car check at the dealership and that it was impossible for that to be the case. I told them that I just rode of something and that I'm sure it can be repaired.

He said no, if you go to any where in the area no one is going to repair it. I said, please put my tire back on and take my care my car off the lift, I would like to leave. The customer service rep. kept trying to sell me tires.

He kept giving me quotes for one tire, and then a quote for 4 tires. When I left Firestone, I went down the street to Gerald's Tires and they were able to repair my tire. They said that it was a small nic in my tire in which the repaired. The took the whole tire off, repaired it and guess what?

It was done with a smile at NO CHARGE! This is what I call customer service at Gerald's Tires. Not one time did they lie to me about the status of my car for a sale.

I felt taken advantage of and I will purchase tires from Gerald's Tires. Don't go to Firestone, they don't care about real customer service, they just want to make a sale by selling tires!!!!

Reason of review: Poor customer service.

Location: Charleston, South Carolina

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Bridgestone

Hello, thank you for expressing your concerns. We'd be happy to further assist you with this.

Please email us at socialcare@bfrc.com with details so we can investigate. We appreciate your business and value your feedback.

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