Firemonkeys Studios Phone Numbers and Emails

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General Info:

  • (650) 628-1500

Firemonkeys Studios Emails:

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Contact Information

Firemonkeys Studios Website:

Firemonkeys Studios Help Center:

Corporate Office Address:

Electronic Arts Inc.
14/720 Bourke St
Docklands, Victoria 3008
Australia

Firemonkeys Studios Rating Based on 4 Reviews

Rating details

1.3
more details
Customer service
Product or Service Quality
Discounts and Special Offers
Diversity of Products or Services

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Rating trend

How Good is Firemonkeys Studios's Customer Service?

Tristan B Lrz
Tristan B Lrz
Feels Disappointed | Dec 16, 2023

It was and is still ongoing and it's *** I've been waiting a week for them to refund a purchase I never received im furious at this point it takes them days to reply to an email I'm just fed up. On a scale of one to ten they are a zero on customer service and support it's like I'm dealing with a robot.

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Tara P Rtt
Tara P Rtt
Feels Disappointed | Apr 29, 2023

They took my money

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Summary of Firemonkeys Studios Customer Service Calls

19 TOTAL
CALLS
00:53 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Firemonkeys Studios?

Product/ Service Question:

  • “A game problem”
  • “Game Blocked Access”
  • “Crashing sims Freeplay”

Refund Question:

  • “Refund”
  • “Want money back”

Request for Information Question:

  • “Ignoring customer support emails and missing content/ stolen content on sims free play”

Staff Question:

  • “Customer service - website is not working need to speak with real person”

Other Question:

  • “Unaddressed Email Ticket Submission”
  • “Unresolved issues”
  • “You owe me for what I paid for”

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