Contact FireDog Customer Service

If The Client's item did not arrive as expected, or if The User simply changed The Customer's mind, www.firedog.com is happy to assist The Client with a return or exchange. For the best return experience, please consult the return guidelines below before beginning The User's return process. Read the guidelines outlined on this page to make sure The User's return meets the required conditions. Properly package the item, taking care to include all of its tags, bags, and manuals. Please be sure not to write on or damage the manufacturer's packaging material as this can make an item un-returnable. Be sure to clearly mark the outside of the package with the return authorization number FireDog's' customer service team provided The Customer Ship The User's package in a sturdy shipping box. Do not use the manufacturer box as the shipping box. Ship the package to the address FireDog's' customer service representative will provide to The User

To read more: https://www.firedog.com/info/returns

Firedog.com is one of several websites produced by The Outdoor Network to provide service to FireDog's' customers. Using Firedog.com (referred to as the "website" throughout this document) constitutes The User's unconditional agreement to the following terms and conditions (the "Terms of Service"). The Outdoor Network reserves the right to change or modify these Terms of Service at any time without prior notice to The User For this reason, please review these Terms of Service periodically. By accepting all these Terms of Service through the use of this website, The Customer confirm that The User of company services are 18 years of age or older. If The User of Website are under 18 but at least 13, The Client of FireDog may use this website only under the direction of a legal guardian who agrees to be held responsible by these Terms of Service. These responsibilities include all financial charges and legal liability that she/he may incur.

To read more: https://www.firedog.com/info/terms-of-service