Contact Firebox Customer Service

Consumers can consult Firebox customer service for general information about the company at info@firebox.com. To submit job applications or inquire about new career opportunities at Firebox, use the Firebox contact email jobs@firebox.com. Those with press inquiries can write to the media agent at press@firebox.com. Emailing is a better alternative to calling the agents when additional details and documents are required to resolve the problem. In such cases, customers can also send a letter to the Firebox office at Unit 1.01, 35 Luke Street, London, England EC2A 4LH, United Kingdom, and expect a response within several days to a few weeks.

The company's actual office hours are not mentioned on any of its official platforms. Hence, when consulting its agents, it is better to submit your requests during standard 9-5 hours, as it is more likely for Firebox support to respond efficiently during this time. Those unable to receive a quick reply to their message can use the self-service resources on the company website to resolve their problem.

The Firebox contact form is the best option for online consultation available on the company's official website. Clients can use it to submit their questions, feedback, and order-related issues directly to the customer care team. This form is accessible through the Support page and requires users to provide their name, email address, order number, subject of their concern, message, and additional documents as proof. After providing all these details, you can submit your request and expect an efficient response from Firebox customer service during working hours. Clients can also message the agents on Facebook, Pinterest, or Instagram for efficient assistance with general queries.