Contact Fernovo Customer Service
How to Reach a Person at Fernovo
Verified Contact Information
-
+44 203 476 5171
Customer Service:
-
+44 737 890 5347Text Message (SMS)
-
+44 786 002 0199Text Message (SMS)
Complaints/ Feedback:
complaints@fernovo.co.uk
Complaints
helpusimprove@quidie.com
Feedback
Customer Service:
underwriting@fernovo.co.uk
Credit Risk Manager
Legal:
Fernovo Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Fernovo Phone Number
+44 737 890 5347
Most Popular Fernovo Email Address
customercare@fernovo.co.uk
Issue Resolution Rate
Low (13% reported full resolution)
Contact Method Distribution
78% phone, 22% email
Common Reasons for Contact
Request for information, product/ service, payments and charges
Fernovo Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Fernovo Phone Number | +44 737 890 5347 |
| Most Popular Fernovo Email Address | customercare@fernovo.co.uk |
| Issue Resolution Rate | Low (13% reported full resolution) |
| Contact Method Distribution | 78% phone, 22% email |
| Common Reasons for Contact | Request for information, product/ service, payments and charges |
Contact Information
Fernovo Website:
Corporate Office Address:
Quidie Ltd.
Marco Polo House, 3-5 Lansdowne Road
Croydon,
England
CR0 2BX
United Kingdom
Other Info (opening hours):
Hours:
Customer Care
Monday – Friday: 8:30 AM - 5:30 PM
Underwriting
7 days a week 9:00 AM - 9:00 PM
Credit applications
Open 24/7
Fax:
+44 (020) 3432 5110
Summary of Fernovo Customer Service Calls
21
TOTAL
CALLS
CALLS
00:00
AVG CALL
DURATION
DURATION
13%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Fernovo?
Payments and Charges Question:
- “Paying my bills”
- “Payment”
- “To make a payment and reschedule payments in the future due to new job”
Request for Information Question:
- “About a loan”
- “To confirm the email your organisation sent me was genuine from your organisation asking to confirm my bank account details”
- “To confirm the email sent for me to confirm bank details is from your organisation”
Product/ Service Question:
- “To discus loan”
- “Loan”
Return/ Replace Question:
- “I want to change my first repayment date”
Other Question:
- “Funds”
- “E sign”
- “Funds not sent”
Compare Fernovo Customer Service To
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Fernovo