100% full Not resolved

I had really bad experience with fenesta windows product. These people take you into confidence and take 100% advance for their products including installation costs.

My consignment reached home, kept in balcony. I removed all my existing windows in a hope that next day the windows will get installed. After 2 days their team came for the installation.

Firstly, their team arrived for installation 2 hours later than the agreed time. Second, when they unpacked the product, it came out to be faulty. Their gip coupling was all rusted. They were installing it as it is without informing/rectifying the issue but we happened to spot that and raised our concern.

I had to coordinate with 4-5 different people on phone to explain the problem, but to no avail.

Eventually, after my strict warning they agreed to replace the coupling which took another 2 days to come from factory. In this whole episode, only we suffered as we removed the existing windows and living with 2 complete sides opened that involved a big risk of house security

These people are so bad in their servcices and shows highly ignoring and casual attitude towards any issue that may arise after their 100% advance has been given

Please beware of this fraud company and their false promises

Review about: Fenesta Upvc Sliding Doors And Windows.

I didn't like: Poor quality stauff.

Review #917776 is a subjective opinion of a user.

Value for money
Customer service
Price Affordability
Product or Service Quality
Advertised vs Delivered
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

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